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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,984 reviews
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech support was great a lot better than paying rent

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Comcast modem and purchased this one to save on my bill. Speeds are not over 100 Mbps and not as fast as the Comcast one. But good enough to save on my billing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris - Surfboard Ac1600 Dual-band Router With Doc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very good and efficient.I recommended to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Problems with Wi-fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2.4 GH wi-fi does not seem to work properly. It keeps disconnecting my devices. Tech support had me change to a fixed channel but that has not solved the problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router meets my needs. I have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and is a good value for your money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router. And cable motom get yours today fastone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is perfect for my internet very useful in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem router combo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this product I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good as expected. No more complaints so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine internet connections seem good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good procuct, uploads quickly, connections are good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only work days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item only work for only 1 week , the Wifi antenna fail, and return to store for other brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised , easy set up, so far all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works so well, happy to have it working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE HOW IT HAS A SPACE SAVER DESIGN AND VERY USER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, seems to work well with many devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and adequate for my needs. Great design also!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast wifi used it for very low inernet billls

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap Router = Cheap Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my rental router. I was told for the price it would be great. I kept it less than 2 days. I never even attempted to hook up my smart home gear, just my laptop and Apple TV. The internet was noticeably slow and disconnected frequently. I guess you get what you pay for and that's what I get for attempting to buy a budget friendly router when so much of my house is dependent on a reliable internet connection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shorter range but at least it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Netgear router because it died at 3 years. This one was recommended by a computer security friend, and it works but has shorter range.

    No, I would not recommend this to a friend