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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 2,984 reviews
  • Rated 3 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really only good for a small apartment. Doesn't work with a lot of devices at the same time. Otherwise it works fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I needed a modem with a telephone port...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found out only cable companies carry these modems...tired of renting when I could buy...somebody figure this out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could have been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I was getting a great product cause the sales person but been having trouble since I bought it!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble setting it up had to get geek squad 1st one was bad so had to return it for another kept dropping wifi

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had trouble using WiFi whether I am in the 2.4G or 5G mode. I assume the signal is not very strong on this unit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT DOING WHAT I WANTED IT TO DO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS TOLD THAT THIS WAS A GREAT WIFI BUT WHEN I TRY TOO CONNECT TO STUFF ON MY TV AS ON DEMAND OR PANDORA IT ALWAYS CUTS OFF

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not your best option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wifi range on this modem is the worst. The wifi range will cover a very small apartment only.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done, but it seems to have preference on which devices can pick up the signal best.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product for small home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, within smaller home. Needed to have a few feet of distance between cable box and device to work properly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a new top of the line modem router but I dont see much difference from my old one. Was expecting more

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    2-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s great. Signal drops from time to time; not related to my cable internet services

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that would give me more range. I bought the next level up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does not work for xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to have my own modem for xfinity but it does not work. Returned the item.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router does what I need it to do but if I had more money definitely buy the higher up brand.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good modem/router but poor range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was very simple to set up and get going. My only issue is that the range for the wifi signal sucks! I set this up in the bedroom and 100 ft (if that) to get to the living room has the signal drop to one bar and by the time I get to the home office, which is off the living room, the signal is gone. I'll be returning this to get another one with better range.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get it to work. Had Comcast on the phone for over an hour. Here, it was the wrong product for my system

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Not as powerful wouldn't recommend if you have a lot of devices on the wireless.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    checking it out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my christmas gift to my kids haven't opened it yet but i am told it is worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Spoty router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is very spoty. Sometimes it works great other times it doesn’t work at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gets the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work well with no problems. I gave it 3 stars because TWC says it won't handle 100 mbs speed I pay for.

    No, I would not recommend this to a friend