Customer Ratings & Reviews

Worked for about two seconds, great response from tech support at Arris but could not save it.

Spoke with fios and device company. Neither able to get this device to work with fios. Very disappointing.

I had to replace this item due to inadequate signal strength. Salesman was wrong about the range.

I have TWC and had a Netgear CG3000D which I bought in 2014. I live in a hi-rise coop in Queens on the 14th floor (with over 200 units). I only used the Netgear for WiFi internet (no ethernet cable). I work from home in my "office". The modem/router is in the living room and my home office is about 30 feet away. In the morning, the connection would be fine. By 2p or so, I couldn't load any pages (granted I don't have the fastest speed available - paying the cheapest available). Speedtest wouldn't even run because there would be little or no connection. Had to unplug the power at least once a day which became very annoying. TWC came and said it's the modem/router. The tech guy said to get a new modem/router with 5GHz/"AC". That will help since I live in a building sharing internet with everyone and there would less interference (a lot of devices use 2.4GHz). If that doesn't work, he then said to upgrade my speed which I didn't want to do since I mainly surf the web and write emails. I read reviews about SBG6700-AC and bought it. It's AMAZING. I called TWC and gave them my numbers and I had internet immediately. Setup was easy! At first, I had my MacBook Pro (in my office) connect it with 2.4GHz. Same thing happened with the Netgear. Very slow connection and would take forever to load my gmail or Facebook pages. However, when I connected it with 5.0GHz, it was a MIRACLE. Problem solved! I've had the Arris for over 2 weeks now and I haven't had to unplug the power or anything. I run speedtest and I get the speed I'm supposed to get in my office (30 feet away from modem/router in living room) and in my living room. The modem/router itself is smaller than the one I had for Netgear. Love that. I am very pleased with the purchase and I don't have to upgrade my internet speed. If you are having slow connection speeds, you may just need a router that has 5.0GHz or "AC". Don't cave in to the ISP to "upgrade" your speed and pay more if you don't have to. The great thing about this too is that you can run 2.4GHz and 5.0GHz at the same time. I highly recommend the SBG6700-AC. I called Bestbuy.com and picked it up at my local store. It was ready for pickup in an hour. Very pleasant purchasing experience and very happy with the purchase (so far).

Couldn't get half the speeds available through carriers box. Returned it and used one from cox.

Got this product to replace my internet co modem,returned it because my wifi continued to drop out.

this item did not work for me and i had to return it and purchase another one.

This product 2.5ghz drop signal or serious lag. Never had an issue with Motorola products until now.

Worked well for almost a full day then signal strength drop to only a few feet.

Doesn't reach far at all. Not any faster than my old one. I will be exchanging or returning it

Range was not the best. 5g kept disconnecting, only way to get it back was to do soft reset.

Did not work with Comcast and had to return it and get something else

Got it home worked for 1 day then quit working. Returned the next day

The performance is very poor. I dont recommend this products.

This is garbage. Don't buy. Get the next one. Does not work.

No do not recommended internet wifi disconnect every minute.

My Internet services not worked with this product.

The one from cable company was better than this one

Bought this from the suggestion of the bestbuy rep. Super easy set up. Great purchase!!! Up and running with password protected wifi within 30 minutes

Works Well For Small Condo. Bought this for a beach condo, with 3-4 people there at a time. Only had to restart it once in the week we were there, which is probably due to the provider and not the actual device.