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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,984 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to Xfinity recently and instead of leasing their modem for around $10 a month I decided to shop Best Buy, the associate was very helpful since I did not do my research and he explained it to me and recommended this product, not only that but the cashier matched the price from Amazon also. I have been using it for couple months and is working great.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Ok Router/Modem, Runs very hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item as a replacement for an aging modem/router that was not working well in wifi mode. Purchased this modem /router on the reputation of Arris as being a well respected manufacturer. The modem/router was very easy to install. Two things happened that I was not happy with. The most important concern was the frequency of buffering during a stream. The other concern was that the modem/router was really hot. This concerned me because the excessive heat is not good for the chip set. With that being said, I returned the item and replaced it with a Motorola Router/Modem. Haven't had a problem with streaming with the replacement modem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up and works like a charm, would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works wonderfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this in my fathers 1100 square foot cape cod style home. He has Time warner cables internet service and pays for the 15 Mbps. I've speed tested it all over his house upstairs downstairs and on the main level and it seems to keep speeds up around 17 Mbps even during peak times a day. I'm overly satisfied with all of Arris' products as I use them in my home as well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the compact size, it was easy to install. Very impressed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with Spectrum/TWC. Works great, save yourself the rental fee!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    significant upgrade to my older router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an older router/modem combo and saw a significant increase in speed throughout our 2 story 1100 sq. ft. condo. It was recommended by the Best Buy rep in the store as one that was compatible with my cable company system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good performance router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy with high speed. Also has simple installation

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No issues, serves its purpose very well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Cox connection. One option was to take the Router from Cox on monthly rental. I realized that owning my own Router would be much cheaper (over 12 months time period). ARRIS router served its purpose perfectly, without even a single trouble so far. My only expectation from it was reliability which it completely met.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up for a newbie, works great, would recommend it to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Small footprint but big in performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, good performance and small footprint for a router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for a spacious 1 BR apartment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My apartment is about 850 sq ft. This modem/router is not only a great price but have no complaints. Very easy to set up. Prefect for my needs yet they are not too bandwidth intensive. I have a handful of smart devices. I share the apt with my girlfriend and we are both students who do not do much more than some casual streaming and web surfing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing intense research, I found that this product had very good reviews. In my case I am using it in a small apartment and the coverage is excellent in all the rooms. the installation was fast and I did not even have to call Comcast to activate it. I can say that I have connected all my devices and I have used them simultaneously without problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product seems to be working fine. Unfortunately my computer was starting to die when I purchased it so I haven't been able to test the full potential.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    better than base model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a better modem/router than the base model, which I had before. It worked better for me, but I still had to get an extender to have wifi reach to the opposite end of the house (quite a distance). I would recommend this modem/router if the person doesn't have a big house that they want to have full coverage for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this instead of renting from my cable company. I have been using it for over a month with no problems. It does an exceptional job.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Stop renting modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this combo router/modem was a good purchase. After speaking with the fantastic salesman in store, I am going to save money for several years by not paying the $10.00/month rental fee from the cable company! It works just as well as their rental, so why waste your money? I would recommend this product for anyone who wants to lower their cable bill!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great router good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router for internet speed, great price with price match on Amazon

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for what I needed it for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works well in 1600 sq ft I would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very fast and reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem is very fas and reliable, it has great range, and speed!

    I would recommend this to a friend