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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to save money and not pay the cable company any longer for a rental of their modem. Was very easy to set up along with the router. I only wish it was black instead of white since it sits on my black entertainment stand along with a black tv.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, price is right, and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy to use. The product is small it fits anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    EXCELLENT CHOICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is faster that the garbage that Xfinity rents you, it is Dual Band 5.0 and 2.4 and you own it. No more rental charges is sweet. Gonna take the TV settop box back to them because once you have the service you can access live channels through AppleTV or Fire TV and save another rental charge, and the less I give Comcast the better!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets our needs, efficient and functional. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excelent wi-fi modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, and does and excellent job. would recommend it to others

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than renting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. The only issues I have, has been losing signal on a single device occasionally, which is usually fixed by disconnecting and connecting again. Its way better than renting a router from my internet provider!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase - saves me $10.00 a month on Spectr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing my own modem - great bargain - Geek Squad technician very helpful and had new modem available - wireless and modem together -

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range and speed doubled upon the install. It’s well built too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set-up. Works great. I'm pleased. Looks sleek and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, increased my internet speed. easy to hook up, great warranty

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Internet and Wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to get my mom away from the high priced UVerse contracts, so I switched her to the local cable company and bought her this ARRIS Modem/Router. It has worked very well for her with no issues, and we have moved her to streaming tv with an Apple TV box in her main room and bedroom. Easy to set up, easy to manage, and well priced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great little cable-modem wifi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my mothers apt., and was very easy to setup and get working. It's easier to configure from your laptop or tablet than using a cell phone when you admin into the device to change SSID's and passwords. It would be nice if they included the userid and password on a piece of paper in the box, but if you go to their website you will find it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Decent high-speed cable modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to plug in and connect. Works at high-speeds. Sometimes I have to disconnect and restart when I lose connection, but hard to say if it's a problem with the router, or a problem with Comcast's signal (i'd guess Comcast).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a modem/router fast for new apartment! Old modem was 2.0, needed 3.0!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Plenty of Capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old router and modem that was bottlenecking my internet service. streaming to 12 devices. I have not had any issues with this product. Everyone in the house is able to get lots of internet. The days of rationing are over. Best Buy price matched it, and then a week later, refunded the difference when they were selling it for less. Excellent customer service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    great cable replacement modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to set up and flawless performance so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router for wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit and concast have conflicting issues. I have to reboot frequently.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Exactly as Advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router modem. Easy to install. Probably overkill for my small apartment as far as speed. Make sure you compare your internet plan vs router speed. A plan of 150 and a router/modem of 500 won't make you go faster.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to hook up and serves its purpose, great for the price

    I would recommend this to a friend