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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,984 reviews
  • Rated 4 out of 5 stars

    Great wired, good for wifi streaming.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this little modem/router combo for a little over 2 months, it works really well wired, for me wireless-ac not so much. I haven't been able to find the best settings for this yet to improve my wireless ac, but it does it's job and I am fairly happy with my purchase. It is working well with my AppleTV and other mobile devices, though I do seem to be stuck using an older wireless protocol even on devices that support ac, I am being forced to protocol a on Apple devices. If I ever figure out how to get them on n at minimum, this will be a awesome combo.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem works like a charm. Our salesperson was very knowledgeable about the product since he had the exact same one. In addition, are saving the monthly rental fee we were paying Comcast and we got it on sale! It was relatively easy to set up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works way better than the modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a time warner modem before. And this one works 10 times better. It's a good investment and will save you the rental amount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this modem/router combo for a couple weeks now and I have no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router/modem we were renting from the cable company was awful. We finally bit the bullet and can't believe we waited so long. Our internet experience is so much better! We run wifi only for 2 tvs, multiple laptops, multiple tablets, and cell phones without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended, good for 2-3 bedroom home, only 2 ports in the back so mainly for wifi use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Replacing XFinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally took the step to replace being saddled down woth a monthly modem rental fee from Xfinity and don't regret it in the slightest. Affordable and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent for simple iternet access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surfboard was very easy to install and works like a charm. It has a wide wireless range.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great 2 in 1 router and modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing gets the job done! An associate at Best Buy pointed me in the right direction with this and I'm thankful he did. The 5G connection works beautifully and it's compact enough to avoid being an eyesore!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerful Router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not getting good signals in my 2nd floor rooms and thinking of replacing with better router. BestBuy representative helped me finding this very powerful router.I am very much impressed with my replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Suddenlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suddenlink wanted to rent their modem, so I bought this one and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem/router combo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a used a modem/router combo which was terrible. Needed one to use with Xfinity/Comcast and did not want to pay a monthly. The footprint is small and speeds are fast. Super happy with this purchase and would recommend it to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router/modem combo for networking needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this router for use with security camera, and the installation and usage has been seamless. All secure here! :-) It was the router/modem combination recommended by the tech employees at Best Buy. They definitely steered me in the correct direction.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great inexpensive router.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been more than 18 months since i have had this router and I am totally satisfied with this product. Its worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast and easy Router+wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so easy to install and such a change for me, I don't have to pay rental fee on the other one I had, and the Arris takes care of 2 things at once- modem and wifi!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Combo Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a combo for a new home set up. The salesperson at Best Buy recommended this one. It has surpassed my expectations. It has been everything and more than I needed. Thanks to a great sales team and god inventory, I am, once again, a very happy Best Buy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router works like a champ.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem works way better than the one that came with my TWC package.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Compact and Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this router to plugin with my Xfinity connection. It is easy to setup and use. It would have been nice if the package also had a coax cable in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item. It really increased my internet connection. Wifi has never been faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews I decided to purchase. Haven't had any problems. Excellent coverage

    I would recommend this to a friend