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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,984 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale because my old modem was outdated. This made quite the difference in speeds and consistency.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Change my interent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than the ISP modem. Hardest part of install was convincing the ISP it will work on thier network. Salesperson at bestbuy assured us it would .. now we have real internet service ,,,thanks Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one that I bought did not work, then I boight a second one base on the good reviews, this one works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for the price.. works well... good value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great wi-fi/modem for beginners...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has not given me any problems. i like it a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what I use it for work inside the house and outside

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had this product for very long but it seems to be working well. Also saves me money with my cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Good speed. Only has two hard wired connections and has so many lights that it looks like a Christmas ornament.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still running like new..

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been three years since I purchased this modem and have not had issues with it. Coverage in all corners of my 700 ft apartment is excellent. Highly recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as expected, though im not sure why i lose connection from time to time...could be my isp. When it works, it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended the Wi-Fi signal in my house very nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no problems at all with the router modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always reliable. Very good brands that work great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Will be Returning!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem for $170. I choose this modem as it is compatible with Time Warner cable and I wanted to avoid paying equipment rental fees. Needless to say, my expectations were high considering the high price. The Best Buy rep recommended this modem as it is compatible with newer devices. I am very disappointed in the quality. The modem continuously lags, and I cannot have more than one or two devices running at a time. This is unacceptable considering I have up 100mps with TWC. I will be returning this modem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No lag, better than expected. So glad I chose this option over netgear and I’m super happy that I didn’t go with the equipment from the cable company. This will pay for itself in less than a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is everything I expected in a printer. Great Value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I would definitely recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surprisingly great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable modem is fast and works great for TWC TV and Internet. Comes with two different wifi settings so you can control what wifi signal devices can use. This helps divide the load on a lot of house hold wifi usage.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works great when used with avg cable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of problems with internet at home before I got this modem; now everything is working great. I pay for one of the lower tiered data plans via Cox Cable and have no trouble streaming movies/movies/etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for family of 5.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great and we love the fast downloads. Thank you.

    I would recommend this to a friend
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