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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Go for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, we have been using this since September now. This has replaced one that we were "renting" from our provider. We decided to purchse our own, and aren't sorry we did.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure it's working as well as it should. I seem to have no internet connection frequently, but then it comes back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Performs very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well was to small for us so we upgraded to something larger. But while using it, it preformed well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets connected with xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One thing I liked about it is, it could easily get connected to Xfinity. Wifi set up also very good with 2 bands

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I use the router everyday

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router and great price! I use this router everyday for my work and after the pandemic, we started work from home, so this router has been great for me

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    easy instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy sales person was very healthful and gave me good information about this cable moden. This moden is very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a second modem, after research and questions at the store it was just be the best fit for what I was looking for. By comparison shopping it also offered a great price. I'm very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to installed.Setting up is a breeze.Downstream y upstream is rapid however,could be faster.It's an excelent choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This works perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this product. Easy set up fast connection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my grandmother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has allowed easier computer usage for my grandmother.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    White casing, black would have been nice. Lights up brightly, warm to the touch. Good price compared to other choices.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Problems since day 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This two in one modem router is supposed to be the best per the reviews.....it's not. Since day 1 I have not be able to use the wi fi. The cable modem works and connecting via Ethernet cord works...going wireless...is a problem....sucks to be me! I have returned the original purchase and replaced it with the same make and model.....epic fail

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lots of speed with the Arris SURFboard AC1600

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris - SURFboard AC1600 Dual-Band Router/Modem was recommended by a Best Buy employee. I am glad I took his advice. Our old Router/Modem was too slow. Now the speed of our computer is so much more!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this router installed for about 3 weeks now ant it has performed flawlessly. The installation was simple and I'm happy with the unit, although I had never heard of the brand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stop renting a wifi modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale to replace the wifi modem that my dad was renting from Cable One. It even has better coverage!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked average when I had it. Had it for a month and hthere was a power outage which caused the 2.4 ghz to burn out and would not work after that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was recommended to me by the store sales person. Said he thought this was the beast modem/router for the money. Was easy to set up and worked right out of the box. Good reception throughout my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to stop paying Time Warner for the rent of the modem this router is perfect for my house. also Time Warner left the other modem for free because the land line is not supported with this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Is a Very Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My oldest Son, my Computer Consultant, reviewed the literature and reviews and concluded that the Arris would more than satisfy my WiFi needs. After a couple of months usage, it just keeps clicking along.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris - SURFboard Docsis 3.0 Wireless Gateway - White was very easy to install. I also get good reception with it.

    I would recommend this to a friend
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