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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris - SURFboard Docsis 3.0 Wireless Gateway - White was very easy to install. I also get good reception with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great prices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome went over and they answered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    decent signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small in size which I like, however the lights are very bright, which I dont like. At night, it lights up the living room

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the model recommended by Comcast and this item pays for itself in less than 10 months! This is a far better option than paying Comcast their monthly lease for the same thing..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to reset it all the time... I tried to take it back but best buy wouldn't let me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just as good as the ones you get from the cable providers and cost way less. No complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy set up, functions well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item to avoid paying "rent" each month on the cable bill. It will pay for itself easily within the year. It steams live and provides Wifi throughout a large one bedroom apartment. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the firestick for my daughter to enjoy her favorite shows on TV. It is turning out to be just what i bargained for and more. She really enjoys the way that it was easy to program.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great! Excellent value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard AC1600 Dual-Band Router with 8 x 4 DOCSIS 3.0 Cable Modem is small, but powerful.Great speed even when smart phone, laptop, and Ipad are in use at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    favorable review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very valued purchase. Has well serve its owner...

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a grrat purchase for the price. I was pleasantly surprised when I realized that it had two different networks that you could set up to bounce your connection off of!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for wi fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range for broadcasting your wi fi in a home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was recommended to me by the sales person at best buy. No issues so far. Very pleased with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Cox Cable rep was in the store and was able tu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works effectively and meets my needs..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, but if you are streaming a lot of content and have more than 3 devices, go to the 1900 model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem for my Cable TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my Cable and Internet provider!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Modem and Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase that is saving me money every month with not having to rent a modem from Time Warner. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great router, simple to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works great, was simple to set up and use. Has great security features. Very pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Easy setup, awesome size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first experience setting up a surfboard, and it was super easy to replace my comcast cable modem. I'm amazed at its size compared to what I had before, this is about 1/4 of the size

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replacement, after looking through reviews and determining my needs for home wifi this model seemed the best. It was very easy to setup it was up and running with minutes.

    I would recommend this to a friend
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