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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,984 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and stable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product when I changed Internet service and try to compare it with the one I rent. It turns out great: fast and stable. I would recommend this product for everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently let got rid of ATT DSL (finally; pinging at 3megs), and got Xfinity - wildly fast, pining speeds of 200+ megs, the 5g connectivity is incredibly reliable and FAST!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works with comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended by a sales person in store. he was a great help explaining differences between various models since I knew nothing about a router/modem except that I needed one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Not a tech person but this is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I bought a modem, and I am not disappointed. It works quickly without problem. I use my Roku TV, laptop, i-Pad, and i-Phone using its Wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dumped my Comcast Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I have done recently. This router works great for the internet service I currently have! Plus I'm saving $10.00/month!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set-up is fairly easy. Just plug and play (of course you'll have to get the product registered with the service provider). I live in a 2BR apartment with one bedroom at the end of a narrow passage and hence the signal strength is a bit weak in that room. Else this device performs decently for the cost at which it's sold in the market. BestBuy staff was helpful enough to match the price in the store against the online price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good modem for xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Only issue is after power surges/flickers modem sometimes needs to be reset.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great router, it does the job, I have had no issues running several consoles at the same time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem/WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem and WiFi are great together and I haven’t had a problem since I got it from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively easy setup. Fast router, convenient having only device for troubleshooting purposes

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    The wi-fi plus modem is working great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I said above, the device is working great. If I had a complaint it would be it gets too warm and the lights are too bright, but this is just the real world.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Easy hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can fit in a small space and is very compact. You can stand it upright or lay it on it' s side.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very good combo for the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used it for about 2 years and it has worked very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good but limited range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works well but the range of the router is limited. Signal strength is sketchy beyond 20 feet. I would recommend one with better range.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy setup, great speed!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Comcast customer and am very satisfied with this purchase. Saving money by not having to rent a modem, plus getting great speeds with this combo modem router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Performs as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dual band router is a solid performer and works exactly as advertised. It was easy to set up, worked the first time, and is very fast. I encountered no problems whatsoever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem and router combo Had cable company rental modem and got this one. Well pleased with it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Light weight, small, easily set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my modem because it is small and has a good wireless range. It is nicely designed and looks nice on my shelf. Plus it's clear what the password and network names are.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had been paying for Comcast xfinity 250gb download speeds and it would always have issues with wifi. I spoke to Best Buy and was informed that Comcast gateways/routers can't handle the speed I was paying for. Why they would sell me something and charge me for what I can't use is beyond me. I bought this unit and my issues were gone. It's great!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Worked well as a replacememt for my previous one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my current modem/router. this one filled the bill as an afordable replacement.

    I would recommend this to a friend
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