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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Was very easy for this techno-idiot to install. If I could do it, anyone can...and no more rental fees from cable company!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router for the whole house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went with a dual band on the recommendation of a friend. This has served its purpose with us and has a good coverage of the house. We have Comcast Xfinity.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I was hoping for....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent $100 on this modem/router after seeing good reviews but it has not been stable since I got it about a month ago. It produces 2 WiFi networks but they seem to either go into standby mode really fast and don’t restart without me power cycling the router. I don’t know if I’m doing something wrong but I’ve never had to power cycle a router almost daily like I do with this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for an apartment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this box for our daughters apartment . Great box, easy to install and signal is strong. I would definitely recommend this little box to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this instead of renting equipment each month from Comcast. Easy installation, great customer support from Arris, and works great...no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely see the difference in the increased speed! I have been using it with my spectrum account and it has made massive changes in my home network

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great for beginners.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an awesome product because i have not had any issues when it is being used. My internet is fast and convenient. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Quick setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and quick setup. First time using this brand, it is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to hook up and works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is really good. It was easy to hook up, plus the Arris customer service was excellent. Everything is working well thus far after 6 months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fine router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. works great. Does everything eit is sposed to, at high-speed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides optimal speed for everything from online gaming and streaming all our shows!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem and Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having an issue with range and this modem/router has helped tremendously.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and very easy to log into with multiple devices, including visitors.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Solid modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Still need to used extenders but able to handle spectrums speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing what we wanted it to do. Wifi works great. Also the router works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Setup was easy. Connected multiple devices without any problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great choice WiFi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deals to buy such an amazing router with built in WiFi connection

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome size, is about 1/2 the size of my old modem. Looks so much better and with a more solid connection than my last. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed like best value for a router modem to go with my Comcast Xfinity cable service. It is really too early to judge, but it seems to be doing fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to set up and use out of the box. Have yet to test Wi-Fi pairing.

    I would recommend this to a friend
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