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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,984 reviews
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Came with all required parts.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect Wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a 1600 sq ft home, this is perfect! Works well with Comcast too. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Arris router it does an amazing job easy to set up and works very well on all 3 floors of my house

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great response time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a BestBuy associate recommended the ARRIS dual ban router. I am very satisfied with its performance to date.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good combination of modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem and Router in one saves space and is compact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Range and Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good connection throughout the home, no downtime. Router Wifi combo is great for home office use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was so easy to set up. Works great! Replaced the one I was renting from Time Warner! Will pay for itself in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Easy to use. This product also allows me to move up to the next higher speed when I am ready to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, very easy to set up and get started.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this to back up my computer. It was easy to install and I haven't had any problems.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor signal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman talked me into this AC standard after I expressed concern that I had a bad experience in the past. He said that the technology had improved. It hasnt. The signal is intermittently and inexplicably weak and devices (several different ones) sometimes have trouble recognizing it. I'm about to replace it this weekend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great right out of the box. No problems connecting to the internet. Very hsppy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was quick and easy right out of the box. Could not have asked for it to have been any better.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    works good for simple house use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the modom/router is a fairly decent router but tends to heat up and stop working every now and again when too many things are hooked up. works best if devices are pluged in to router. and would be good if it had some kind of cooling fan to keep it cool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A+++ Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and works great. Awesome customer service for set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router combo is excellent! I haven't had any dropped connections and speeds are excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Extra Reliable Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We added this great router as an additional and it is extremely reliable for a great cost!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any issues with WiFi since purchasing this item would highly recommend this product!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Average Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had problems with the connection after switch to the Arris Surfboard AC-1600. The Connection drops every now and then. I haven't had this problem with my earlier modem, even though it was less than half the price of that of the Surfboard Ac-1600

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does what you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too big and nice looking. Best Buy employee was extremely helpful. He was right - easy to set up.

    I would recommend this to a friend