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Customer Ratings & Reviews

Your price for this item is $27.99
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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,984 reviews
  • Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. Returned original cable modem to cable company and got this to do job.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great had for years with no issues, worth the purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem works for Netflix/Cable-not w/Amazon Prime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the modem as it works for just about everything supporting our needs - Netflix, Cable -- that is everything except Amazon Prime. It drags/stutters and drives me nuts as it consistently drags/stutters. I won't watch Amazon Prime any longer because of it. Everything else works though.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent for a large home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router set up easily and was able to handle multiple users in a large home without compromising speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signal is a little weak but i was going through 4 walls, still did above my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what was needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for new office at work. Easy to setup and has been working flawlessly since deployed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great all in one modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supports high internet speeds provided by TWC. Has router and modem in one unit so less of a cluster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in a ranch and this Modem works great for our house lay out. No problems and thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT RANGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS UNIT HAS GREAT RANGE AND WORKS GREAT IF YOU HAVE A LARGE FAMILY OR LOTS OF FRIENDS THAT COME BY

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wifi keeps dropping off and cutting off.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good when it works but, keeps dropping wifi even with changing radio.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works really great easy to set up and the best thing its mine I don't have to rent it anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was easy to set-up & has increased the speed of my internet connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommended by my IT person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and use. My IT person highly recommended it and then installed it for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far not bad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this router/modem primarily for streaming TV shows and an ocassional movie. My devices are, IPhone7, two televisions, fire stick, Roku, laptop, and a wireless printer. No issues streaming shows etc to my basement, arris is in my upstairs office. Overall not bad. I'd say 4 solid stars.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up to lower my internet bill, and not only also ended up getting faster internet speeds!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's okay so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem does what it says it will do. I'm getting about 200-250MBit on my wired connection for my paid 200MBits service. However, the wireless seems to be dropping a lot on the 5G network. Not sure if it's because of the signal/channel/DNS server or whatever. I'm still trying to figure it out.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Purchase for home use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this during the hurricanes Michael mess for a boost at home

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small but very powerful. Has never let me down. It can handle 4 people on Netflix without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product easy to use no extra wires very nice keep my work area neat

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A modem that provides great performance. Speeds and connectivity with this dual band is exceptional.

    I would recommend this to a friend