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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product with super easy and fast set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problems with this at all. It was very easy and fast to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy modem to install. I did it and I have no experience. Works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It does what it's supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't the fanciest router/modem combo but it gets the job done and done well

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast Modem. Great customer service. I recommend Best Buy to everyone. Thanks Romel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I had to upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't big enough for all the users I have on my internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has worked very well for us. No problems at all and easy to set-up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless modem is good quality for the low price. Easy setup process.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Like the combination modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combination unit eliminates the need for two items boxes to make our network work.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    for web

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a good modem. I bought it a year ago, and have no no problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem and Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris modem worked perfectly with Xfinity as so I don't have to pay the monthly rental.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a review, more like a comment based on my experience. Other people I know have this device and they say it works ok. I bought it because I did not want to lease equipment from Comcast. The tech who came out to install service was not able to get it to work properly. The device only connected to certain websites like youtue.com. I tried both Comcast and Arris technical support, but they failed to get it to work. Both companies blamed each other for this problem. Arris was telling me I needed to request IPV6 from Comcast. Comcast was telling me I would not have this problem if I had leased a device from them. They claimed that just because Arris advertises "compatible with Comcast" on their box, doesn't mean it is compatible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy I would highly recommend this item. Works well from anywhere in your home.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it supposed to do. Cable modem for those that want more on a budget.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This resolved my internet issues. Must buy if you are looking for a good modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after my last wireless router died on me after 11 months. I was able to set it up quickly and works well with my ps4. My only frustration with it is the short range of signal, signal is strong in the room that it's located but other rooms in the house have limited signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent router. We have not experienced any problems with this router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works great and was easy to install, I would totally recommend =)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for TV cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has worked very well for me. I have my xfinity running thru it and the wifi is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does as it states. Wireless Modem. Good range, no issues. Would buy again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect neteork

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to help improve a wireless network st home. Easy to set up and works nicely.

    I would recommend this to a friend