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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,483 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    fantastic modem for your needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a while since I have purchased and owned my own personal modem. This was recommended by the salesman at my local Bestbuy. I do not regret the purchase. Works very well and have had no problems at all with the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Excellent, functional all-in-one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit our needs perfectly, completely compatible with TWC internet, WiFi streaming range is fantastic even on the 5GhZ channel, also gives us the option to upgrade our speed, looking forward to holding on to this one a while!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great deal and works well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a leased unit from my provider. This deal was too good to pass up. And within less than a year,it will pay for itself. Has good power and range and enough ports to handle what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a rented Comcast router/modem. It took care of the performance issues we were experiencing with our corporate BYOD connectivity. The setup was extremely easy too which was a great plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New in use, but works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combination midriff and router is a recent purchase, put into service on November 3. The router effectively serves multiple devices, including iPads. IPhones, and two televisions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this router. It's been excellent from day one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised with this modem/router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great for a home network.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works as advertised.I would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Install, Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to use as a combination modem and router to own (instead of rent) with my internet service. It was very easy to setup and install, to change settings, and the range is great - reaches all over the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is what a big house needs. My kids love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This worked right away easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this modem router combination. The set up was really easy. Buying things at Best Buy is always the best because they price match and there's always someone there to help you decide on your purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asked for help in the store and an associate pointed me to this router/modem. Works and looks great and have had no issues with it so far. I would definitely recommend it rather than "rent" one from the cable company.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Signal not reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was all excited to finally ditch my cable modem/router and save some money by buying this one. Not even one week into using the thing, I had a multitude of signal issues. My phone would drop the signal multiple times even when I was standing next to the box. Same thing with the TV. I decided to reset it and see if that would fix the problem. It worked for a few days but then the same problem came back. So after being fed up with going through this multiple times, I decided to just return it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got rid of my comcast rental, streaming is so much better!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was easy to get set up and use. Seems to be working fine. I do need to reconnect computer fairly often but not sure if it's the modem, the computer or my internet service provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    fast and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable so far...other routers seem to kick my cell phones off or lose the IP address for them. So far have had no problems with losing the IP address.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a geat product. Very easy to set up. I definitely recommend this to everybody who is in the market for modem router. And good thing is that this is supported my mostly all the Internet service providers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product. good customer service. has 1 year warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's able to broadcast a good signal from the top level of a 3 story townhouse down to the bottom level where my pc is. It's a good investment if you don't want to rent gear from your internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem + adaptor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well and enjoying it. It has fast connection.

    I would recommend this to a friend