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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,483 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    recommend by associate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After telling Best Buy associate my reasons for needing and what my specific needs were associate recommended modem. Could not be happier and satisfied with product.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great Cable modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems with spectrum connection having a weak connection and although it was there issue the problem has gone away since purchasing this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to have one combined unit instead of two items and trying to figure out the best way to set them up to maximize performance.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great dual band modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well throughout my 2000+sq/ft multi-level home. Will pay for itself after a year by not having to lease the equipment from the internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive and great MIMO handling got up to 6 devices simultaneously connected and handled it beautifully. I would suggest an easier wmm QOS menu though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great combo router modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to hook up and will handle all my computing and wifi needs now as well as in the future when speeds get even faster

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem so far. Had the easiest installation and no connection issue or dropping wifi signal. Will recommend this .

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so much better than what Comcast provides. The dual band is perfect, one for household and one for guests. The distance of my wi-if is greatly expanded.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Really good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had any problem with the modem/router combo. I really like because it's a combo also. It's a little price but well worth it for your house at 2700 sq ft.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent product-not Comcast business compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fast router. However after connected and called tech support Comcast informed us that it is not compatible with their Business products.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not experienced any issues with this router-modem. At least now I don't have to pay the rental fee to my cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great replacement for comcast router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with my choice in a replacement for my comcast router. Same if not better range plus, saving $10 each month. Pays for it self in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was a bit skeptical since I was constantly being disappointed by other vendors. This device has yet to disappoint and is going strong. I give it 5/5!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Setup, Reliable Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an very easy replacement modem/router for our home. Setup took less than 45 mins and it has been reliable since installation even with multiple users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has worked perfectly so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy the router modem to save money rather than renting one from xfinity. It has worked well so far and was fairly priced. Great purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Works awesome and AC wifi is fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and router combo works well with xfinity internet service. Love the 4 Ethernet ports on the back. Isn't small, but doesn't take up a lot of room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easier to install than I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the instructions to log onto the modem were state forward and the web sight led me through step by step. I think anyone fermilur with computers could do this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this great if you are a gamer nice clear picture on tv sharper great price only takes minutes to hook up good tex support if you need it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Darn Modem for Business Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Fast. Dependable. I have had no troubles at all since I purchased it. I went through three different modems Best Buy suggested until I got this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for xfinity service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for price, distance could be better, but overall satisfied with product.

    I would recommend this to a friend