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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,483 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product,was very easy to call Comcast and acitivate this modem and works great

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    No complaints so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem/router to replace the one Time Warner Cable gives you. Setup was a breeze!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively easy set up, works great. The staff was very helpful with this purchase

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Drop off line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have problems dropping off line. My wireless printer drop off

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good router for home use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, has been set up since first connecting, haven't had to touch it since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Its 1 of the best modem/ router I found!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's one of the best modem/routers I found. Definitely beats the one that came with cox!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Ease of setup - coverage through house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very straightforward setup - access is solid through household.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't work with Optimum until Sept 2017

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work as an Optimum Modem to replace the one that they charge you monthly from.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Worth of every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in dual band waves High level security Easy to setup No need for help

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed. Wifi could be stronger and stop cutting off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clean white lines make this look classy. Works great and is easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good DOCSIS 3.0 modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price. Easy to use web interface.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router for home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, the light is just too bright and has to be covered by a piece of paper.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Like the look of the surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install. We have only had a few weeks but really like it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    working so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was very easy to install , they did not have it black. it has a nice look to it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great. Easy setup and easy to configure. Best coverage on wireless too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this cable modem/router. Very Powerful, does everything I need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just work for a small area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I️ was told was the best router and can use for a big house but it’s. It working right

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Best Router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed...downloads are super fast too all the time!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had faster internet until I bought this would buy again in a heartbeat

    I would recommend this to a friend