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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,483 reviews
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great all in modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless speeds are great the range is great even have coverage in my detach garage

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great dual item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and I have not had one issues. It's been hooked up for almost two months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been through my fair share of these. And By far this one is the best hands down!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo modem works great and covers my whole house too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router required no effort to hook up and to connect. Excellent connection!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very fast Internet service & worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is super fast and worth the expense. Our family is enjoying every moment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, reliable, friendly user easy instulation.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It has changed the way we work online due to speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It is fast and works fantastic with my home network settings

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using with Suddenlink. Easy setup. AC band works terrific. Would purchase again!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modem/router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem/router combo. Works great! We love it!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Nice idea, bad execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice to think you only need one device to handle your cable modem and internet router needs but this thing just didn't work for me. It kept dropping the connection and overheating. I still recommend buying separate cable modems and wireless routers for the best setup.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Generally good with a few oddities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/wireless router has a great many things going for it. However, I cannot use the channel monitor feature (it chooses the band ,2.45 or 5 ghtz, for each devise and regularly updates it for speed) as it kicks my phones and tablet off the wireless every time it updates. After turning the feature off, the system works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy and dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was easy to install and the model has a nice look.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues and this product is keeping up with our needs for Wi Fi access

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speed. No downtime. Compatible with almost all cable internet providers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to set up and easy to customize for your own personal security settings

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup easy to use have had no problems at all with this device go get ha one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The router works well in our house.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router has a strong signal in our two story house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good for needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router for streaming and fast internet. Works great and is reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple and and easy setup. Very good wifi reach!

    I would recommend this to a friend