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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,483 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good wifi router/ modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend. Easy installation. Have had no issues since purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great router with powerful signal and strength. I am definitely satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good modem and working as expected with my 100 mbps connection

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Fast but a few times lost connection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly great product. Did lose connection a few Times.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great for us. It was an easy install. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router/modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo has far exceeded my expectations. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, easy to install, works fabulous!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to set up and easy to use I'd purchase it again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem router!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great. Stop renting from your cable company!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best working modem that I have ever had. Works awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product; Great Customer Suppprt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this product based on a recommendation from the salesman. I ran into a problem during set up, the cable company was the problem, but were pretty clueless. The Arris tech support was fast, friendly, and knowledgeable. More over, they knew more about the cable company than the cable tech support. I'd buy this Surfboard again (or any other Arris product) in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good for Household

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for small in home activities. Great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good system never cut give the speed I need more and I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up as my old modem/router duo was leaving a lot to be desired. This drastically increased my download and upload speeds not only on our wireless devices but my desktop as well. Cable One customer service said this combo would not improve performance and to spend more and pick up a separate modem and router but I'm getting plenty of bang for my buck with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem and wi-fi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was on approved list of TWC. I waited for this to be available to buy in local Best Buy. Set up was easy and took me total 30-45 minutes to unwrap,connect,power up and use both TV and Internet. I called Arris to set up extra wi-fi channels. Overall very good experience with this modem. It significantly extended the wi-fi range in our home. Happy I upgraded this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up, increased internet speed a lot from basic Comcast modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Upgrade from comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem out performs the one Comcast gave me an more reliable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Full Featured Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced the unit I "leased" from Time Warner Cable. Best deal I ever made--the unit is more up to date than the one provided by TWC, and includes three bands of Wi-Fi with a very simple web based interface. The only negative on this unit is that it is not configured to be converted to a VPN gateway router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Much happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from net gear N600 to Arris ac1900 and couldn't be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Substantial modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has a powerful signal and we are happy with how it performs.

    I would recommend this to a friend