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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,483 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding performance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with system and installation was easy. B-

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cable/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable/modem. Works very well for my house!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wifi Router Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works super fast streams amazingly to all devices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product makes our internet speed even faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great good price with price match really fast

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Had problems, called Arris and all good!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very expensive yet powerful modem and router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product for the price and have no issues!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was very easy hook up and worked flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy it, you love it a lot like how I do, totally dig

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast speed and works nice........................!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Had no issues it and works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy set up, works great. highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints, works great. Great price too. Nice color

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was an easy setup. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great All-In-One Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up with no problems since activation.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Fast , ez to install it's very fast and safety,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to setup enjoying the increased speed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Turns out my Arris AC1900 router was the culprit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed Best Buy's recommended router into my system in Mid April, 2016. We've had ongoing connection issues since then. We have had Comcast and Xfinity check everything out on their end but their equipment was OK. This week after another go round with Comcast the alert technician suggest we look at our router as the culprit. I installed a router rented from Comcast and my problems disappeared. So, the router I purchased from Best Buy turned out to be insufficient though it came highly recommended by the Best Buy sales person. I spent about $250 at best Buy for nothing. It is probably too long a time gone buy for me to get a full or partial refund for my troubles. But I'm open to suggestions other than recycling this Arris router.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    fast for surfing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a fast router, way faster than what is supplied by the cable company, but it requires a netgear router to make my voip phones work right. for the money i paid i could've gotten by with less quality but less equipment

    I would recommend this to a friend