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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,483 reviews
  • Rated 5 out of 5 stars

    Very good product for fast Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very cool design and work great the WiFi is fast and stable no slow down process will recommend it for a very fast Internet users

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product but not what expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After driving 90 miles to our closest best buy to purchase this we went home and tried hooking it up. We were told by the manufacturer that it seemed as though we had a "dud". So we had to plan another long trip back to a best buy. We went to the closest one 70 miles away. Had to pay an extra tax fee to exchange. We were able to get the new one working. But our wifi seems to lose signal a lot or just not connect well to our devices at least a couple times a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consistent reliability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a router/modem combo that I have used for years. It does not get bogged down by multiple devices like other routers. It has a fairly good range for WiFi signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for comast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to update as I was getting ready to go with Comcast Internet. This product works great and instead of having a router and modem, I only have to have one piece of equipment. Great..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Speeds are not so fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems great on paper but difficult to set up and low speeds. I recommend the cable modem Nighthawk from Netgear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast and it works as needed throughout the house. Only problem is more so with Comcast and wifi will go out here and there, but has nothing to do with this router/modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a bit of trouble at first but the customer service of supplier was awesome! very patient and understanding and within no time i had mt modem up and running without any problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought the Arris Surfboard SB6190 Modem to replace the rental unit from Time Warner Cable. It has worked great with no issues, and no monthly rental fees to the Cable Company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS SURFboard SBG6900-AC cable modem and Wi-Fi router, which feature download speeds up to 686 Mbps and Wireless-AC technology with Wi-Fi speeds up to 1900 Mbps.Work both 2.4 or 5.0 g

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable and strong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris - SURFboard High-Speed Broadband Cable Modem and Wi-Fi Router can be depended to handle multiple devices while providing great video streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having major issues with my old router dropping it's signal constantly. Upgraded to the Arris and couldn't be happier. Better speeds for streaming and overall performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make sure you pay attention

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great but I did not need the voice functionality that comes with this model as I do not have a home phone line. Other than that it’s great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Cable modem - Router for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and manage. Not sure if it actually sends enough of a signal for the house. May need an extender

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Problem no phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My local cable provider said in a month they would review account and I would lose cable bundle price even though I said I would continue to pay for phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem and Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after my old modem went out. I love the fact that this has built in wireless also. Got rid of 2 pieces for 1. Had to call to help with set up but they were very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected tv and other devices ok but computer wouldn't work. Called tech support and problem was computer. Knowledgeable and helpful support person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have have several routers in the last 10 years but this one has to be the best. Never a lag, no drop outs and it has really been a great change from the others. :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is grear because combine the cable router with wifi eouter in a dual band. There are also a lot of cool features to imepve conectivity experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very fast with beam forming A/C bands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thius is a good Modem with A/C Wifi very fast but problems with cox communications. They supply a provsioning code (firmware) that is not right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic modem with doxis technology has multi channel processing which makes it extremely fast for all of your IP providers couldn't have made a better purchase

    I would recommend this to a friend