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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,483 reviews
  • Rated 5 out of 5 stars

    Better router/modum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reception is much better throughout my house. Glad I purchased. My wifi would go out in the living room on the iPads and since the purchase it is not happening.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem / router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem has four wired network ports and a wireless access port. It can serve as a one device network solution for your home or small business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second one of this product. The first one decided to die after I vacuumed one day. It's been okay since then though.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this new model because my old one I had wasn't good enough so now I get all my Wi-Fi 50 MB per second this is a top-notch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Wireless Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm reviewing this router after 6 months. No issues till now. It's working as expected. Wireless Signal Strength is excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really nice but not what I needed for wired VPN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robust features, but it did meet my needs (not enough custom features). I was unable to use it to set up my hardwired VPN

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, but sometimes the signal drops.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, but sometimes the signal drops, so sometimes I need to restart it and sometimes the signal comes back fully again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good package. Little pricy but worth the money. The employee was great at explaining the options and why this is best for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    much better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got tired of my internet running like c**p. showed up at best buy 5 min from closing and they helped me find the best modem/router for my money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, no complaints! Just read the box and that's what it does. Everything works as expected great modem haven't had any problems so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Constantly disconnecting from WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had great luck with Arris modems in the past, so I thought a modem/router combo would be great. It would only be one box instead of two, and would only take up one plug. I had recently moved into a new apartment, and I used my laptop mostly in the bedroom where the router was set up. Several weeks later, I received my furniture, and found out that the network would disconnect me every 5 minutes or so when I was outside of the bedroom. By this point, it was too late to return the unit to Best Buy, and Arris wouldn't stand by their product, insisting that it must be interference. I completed their troubleshooting instructions with no success. tldr: their surfboard modems are great, but maybe think twice about getting a modem/router combo.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem to buy instead of renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the extra money up front instead of renting from the internet provider. With taxes included the modem will be paid off in a year and a half.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    modem good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought so we could cut cost from cable company, so far so good, just hope it will continue to give us service we need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whole House Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was tired of fighting the Wifi coverage of the Cable One provided unit. This one gives us great coverage throughout the house for all the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because of the combo/clean look, and to my surprise it was way more then that.. it also handles extremely fast speeds..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just replaced my 2 year old TWC lease modem with this one. Not only is it 20% faster but much more consistent in WiFi and Ether net connections.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems faster easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this arris due to the fact that my cable provider gave me a cheapy one, so all an all I'll keep it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied; picture is excellent. You can not hook up phone to this model even though we were told we could.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the EXTRA Money for the Extra Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using a standard cox cable setup, this router is great at running all the different wifi enabled items in our home (4 level connectivity).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed, easy set up but was expecting better coverage on the wifi.

    No, I would not recommend this to a friend