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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,483 reviews
  • Rated 5 out of 5 stars

    My Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided that it would be cost efficient to buy my own modem...it is highly recommended and I think it will suit me well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router and wifi coverage throughout the house with no delay or resets necessary. Internet very reliable with this router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of help from a store associate on choosing it. It's a little expensive but so far worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace the Comcast one. It works fine

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was just what I wanted . Have had no issues. My husband is a gamer and has never complained about the connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that the WiFi speeds are super fast and that it is a combo unit so I only need one device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router/Cable modem easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and works great. No more rental of equipment from cable company, always a plus!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A nice combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new modem and router so I made the choice to buy a combo. arris is a good quality product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Performance is nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always up and running. Compatible with spectrum service and good reception in my 2 bedroom apt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product saves me tons of money because I was paying monthly to rent one from a company & now I own this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cable Modem/ Router for Time Warner Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a backup cable modem/ router. The router took time to configure and MAC address recognized. Initially tried to configure device through tech support call, but required field tech service visit to setup. Once setup, router worked fine, but not significantly better than existing Netgear C6300 router. Ended up returning Arris router.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Has some quirks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aris is a great company and this combo router/modem is well made. The customer service is superb!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I wanted it to do. Best of the combo modem routers that works with cable internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues at first. But now everything seems to work great. Cleaned up a few extra cables

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time Warner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just have had it a few months but seems to work perfectly with Time Warner. Love the white color.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked great for some products..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for all of my electronic products but for some reason when it came to my dad's tablet and staying connected to the Chromecast our Wi-Fi kept disconnecting. We ended up returning it. I'm not sure if the electronics you're working with have anything to do with the connection issues or if it will only connect to so many devices.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Cable Co moden router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is compatible with my cable provider's requirements, thus I save 10.99 a month renting one - works well so far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 g 5 g thing is a pain. I really wish it would be easy for the device to chose for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had a strong signal throughout the house. Speeds have been good and we have been happy with this product so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the wrong modem but when I hooked it up it worked and did the job I needed it too.

    I would recommend this to a friend