Customer Ratings & Reviews

This was a replacement to an older wireless router and I can't say it was all that much of an upgrade. Antenna seems to have very limited range for a standard house construction. Its ok, but would not recommend.

Love my Arris Router modem combination i love the fact you have a geek squad for questions. i received great service.

we have been using this router for the home for the past month and no problems so far

Didn't need this one because it has a router in it. Wanted just a modem as I installed my Netgear Nighthawk router to take full advantage of my extreme internet speeds. Bought the Motorola SB6121 instead of this product.

A product my son suggested I purchased and I am glad I did because I did not have to rent one from the cable guy.

this was a great deal. we use internet everyday in my house and it hasn't failed on us.

Was easy to set up with my ISP. The wireless set up was not as easy. 1st, after following the Quick Set-up Guide, it only worked using the default device network name name and 20 character password. I finally called ARRIS Tech Support and was informed of a printing error in the Quick Start Guide. Still couldn't change the network name and password. I found and printed a device manual. No help. I again called ARRIS Tech Support and was informed that any additional support would result in a $30 charge. After struggling without ARRIS Tech Support, I finally was able to change the network name and password to something more personal.

Great product! Haven't had any issues with it. I bought this product because I didn't want to rent it from Xfinity.

I bought this cable-modem/Wi-Fi router because I did not want to pay Comcast the $10.00 monthly modem rental fee. However, upon installing this product I realized it wasn't going to do what I wanted it to do. For one thing, the maximum download speeds topped out at only 30 mbps when I was paying to receive download speeds of 75 mbps. And because it wasn't Comcast's router Comcast said there was no way for it to fix the problem with the download speeds. When using your own modem, Comcast tells you there is no way for it to ever guarantee you will ever get the download speeds you are paying for. Thus, it became obvious after using this product for a few hours that I would never get the download speeds that I was paying for if I kept using this product, and that there was no way to fix the issue if I kept using this product. Also, this product does not do dual-band simultaneously. That is to say, either you set it up to do the 2.4 ghz network or the 5 ghz network but it will not display both of them simultaneously. That was really annoying because the 5 ghz is way faster but a lot of smart devices, like my Samsung TV and my Sony blu-ray player, can't pick up the 5 ghz network only the 2.4 ghz network. So it's actually really useful when a modem-router can display both networks simultaneously so that some devices can be connected to the 5 ghz, if they have the capability, and other devices can be connected to the 2.4 ghz (if that is the only type of network they have the capability of being connected to). Because it was a big annoying headache to stay with this product, I ended up biting the bullet and renting Comcast's router. Now I get download speeds faster than what I pay for and when I have problems with the download speeds I can just call Comcast and they can fix the problem over the phone. I think I could also buy the modem-router that I rent from Comcast but it costs $199.

This product increased my internet efficiency. I would recommen this product to friends, famiky and co workers.

I have had this router/modem combo for about one month now, and it has been working well. I can't say I have any complaints.

It seemed like a good one. But I couldn't connect wirelessly. I needed something that I could use for wifi and with this one I was gonna have to buy a router too. Not worth it. Especially for the proce

Purchased this for my mother-in-law so she can home school my son and it is outstanding. Couldn't have made a better choice.

Works great, no issues. No longer feeding the cable company for their basic modem, putting add'l $$ in my pocket.

Saved compared to cable company. Returned on the the cable company was renting to me.

No problem so far..happy customer of the Motorola - SURFboard eXtreme DOCSIS 3.0 Wireless-N Cable Modem and Gigabit Router

This works great for me in my one bedroom apartment. I'm on the second floor and can even get wifi in the courtyard outside.

When choosing which modem to buy, the sales person at Best Buy was a big help in deciding which modem to buy.

This is an excellent alternative than what our cable provider offered to lease us monthly. We love it!!

This router is horrible. Does not play nice with the Xbox, or the 2 different extenders that we have tried. Constantly drops connections and reassigns IP addresses.