Customer Ratings & Reviews
- Model:
- 939-001876
- SKU:
- 6423475
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the A20 Gen 2 Wireless Gaming Headset's sound quality, comfort, and long battery life. Many appreciate its wireless functionality, lightweight design, and comfortable fit. While some users mentioned the volume could be higher and compatibility issues with certain devices exist, the positive feedback on audio quality and comfort outweighs these concerns. Overall, the headset is considered a great value for its price.
This summary was generated by AI based on customer reviews.
Too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear part is too big. Constantly disconnects from the transmitter.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for sharing your feedback on the A20 Gen 2. We're sorry to hear that the ear cup size is uncomfortable for you and that you're experiencing connection issues with the transmitter. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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- Brief description of issue:
So bad, the software won't even recognize it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this headset to replace a very old, generation 1 Astro A50 wireless that I purchased many moons ago. I figured, the quality could not have dropped that much. Boy, was I wrong. It feels cheap, as if I am going to break it just by putting it on my head. I mean, I felt as if I was going to break it just pulling it out of the packaging. It felt comfortable enough on my head, but no where near as comfortable as other headsets that I have owned in the past. The biggest problem is, the connectivity. I am on a Mac, and I was planning on using this for work. I figured it would be easy enough to get up and running, since it was just a USB dongle to plug in, and then, go from there. It did pop right up in my system preferences, but when I tried to use it, there was no sound coming out of the headphones, nor did the microphone actually show any activity in the monitor. I figured, maybe it was firmware related, I downloaded the command center, and loaded it up. I had the headset connected via the supplied USB cable, but the software would not recognize that the headset was connected. There is almost no information available about Mac connection, but apparently, a lot of other people are having this very same issue, but on PCs. I shall be returning this headset as soon as I can, and picking up another wireless headset. Probably will splurge, and go with the Bose Quiet Comfort, since I did not find many of the other brands available to be that comfortable. I had such a long run with my previous Astro headset, and the only reason I had to replace it, was because my toddler got his hands on it, and destroyed both the headset and the basestation for it. I am saddened that this new generation of Astro headsets are not anywhere near as good, I had nothing but high regards for the brand, but apparently Logitech has killed a once great brand.
No, I would not recommend this to a friend- Pros mentioned:Comfort
PS4 Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves using this headset. Keeps anyone around while he’s playing happy to.
I would recommend this to a friend - Pros mentioned:Sound quality
Not bad at all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first head set and I am enjoying it. Love how you can hear footsteps
I would recommend this to a friend Just Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for a less price headset. It'll do the job until I can replace my old pair.
I would recommend this to a friendBrand response from Logitech
Posted .Thanks so much for your feedback! Your review means a lot to us and lets us know we’re on the right track!
It was okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It feels nice but the setup on pc and the sounds my wife was not satisfied
No, I would not recommend this to a friendGood headset, there's just better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with them in particular, the A50's are just a lot better.
I would recommend this to a friend- Pros mentioned:Sound quality
Video games
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is great works Well easy to use and easy to stored
I would recommend this to a friend Great purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones. My only downfall was that my PS5 doesn’t switch to the headphones automatically. I have to manually switch it.
I would recommend this to a friendNot great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the older A20’s and this headsets sound was worse. Not sure I recommend you buy these
I would recommend this to a friendHeadset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The USB broke within the first 24 hrs of owning the headset
I would recommend this to a friendBrand response from Logitech
Posted .We appreciate your feedback on the Astro A20 Gen 2 Wireless Gaming Headset. We understand that the USB connection broke within the first 24 hours of use, and we sincerely apologize for this inconvenience. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my brother he plays cod on ls4 says it’s okay but can’t hear the others talk really well
No, I would not recommend this to a friendSave your $ and spend it on a newer version.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit my head, went with the PS5 headset. Sound on the A20 was meh compared to anything else.
No, I would not recommend this to a friendDon’t Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgrading from Astros A10 and i just wasn’t satisfied with this headset. Coming from PS4 to the PS5 and with all the sound upgrades the PS5 have, the Astros A20 just didn’t deliver what i was hoping to get from them. So i returned it and got the SteelSeries 7P, a headset that i highly recommended if you are looking to getting a good quality headset under $200
No, I would not recommend this to a friendNeeds work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its alrighy makes a weird buzzing noise. Everyonce in a while other than that its not bad.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Ps only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would like blue even if I use Xbox but only works on ps4/5
No, I would not recommend this to a friend Not great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great at first qbd then didnt charge shortly after
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen please do not get this product it not worth the price and the hassle the quality sound is horrible. Please stay away from this product.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely apologize that you had a poor experience with the A20 Gen 2 Wireless Gaming Headset, especially regarding the sound quality. We understand your frustration and regret that it didn't meet your expectations. Your feedback is important to us, and we'll take it into consideration for future product improvements. We're sorry for the hassle and disappointment this caused.
They work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for PlayStation 5 not a bad price for what they are
I would recommend this to a friend- Pros mentioned:Comfort
Headphones for PS5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a one star because while they are comfortable over the ears, the sound is not loud at all. Turned volume up and isn’t very loud.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We appreciate your feedback regarding the A20 Headphones. We apologize for any inconvenience caused by the lower volume levels you experienced. We strive to provide an immersive audio experience, and we understand the importance of adequate volume. If you require further assistance, please don't hesitate to contact our customer support team, who will be happy to assist you in resolving any volume-related concerns.