Customer Ratings & Reviews

It was NOT refurbished or open box ; it was BRAND NEW and it does not work ; now i have to travel 80 miles to the nearest best buy store to have their techs "FIX" my "NEW" pc >: (

It connected to my system but I couldn’t hear game or party chat

This headset is very disappointing, when I was on my x-box, no one could hear what I was saying, I immediately returned them to BESTBUY for a different brand.

Cheap not worth the money,not made for durability.would not recommend

This headset is not worth the price point. Sound quality is mediocre, mic is decent but the app for configuring your headset is terrible! The reason I returned this headset was because the quality was terrible compared to Razer ultimate, and it doesn’t allow you to plug into the controller if the headset battery dies. Who wants a headset that can’t function if the battery dies. Not worth the money!

Uncomfortable because the top design has more of a square design, plastic feels cheap controls are messy. Do yourself a favor and look at hyper x for the same cost.

I wasn't able to update the firmware. It directs you to their website to download the command center, but it explicitly states that the command center doesn't support the A20....it may have been a user error, but it shouldn't be very complicated to update firmware. Also, it is a hassle to toggle between chat volume and game volume adjustments. I prefer the headsets that have a separate dial for each.

My son loved these bought a cheaper pair and he said they didn’t work right he loves theses one

can't use with anything other than when playing on Ps4 because they have a buzzing sound that I can't get rid of no matter what settings I use

Terrible comfort, volume is inadequate, and over all a cheaply built product. I was very disappointed and returned it!

This Astro A20 (Gen 2) Wireless Stereo Gaming Headset was packaged well, and even the inside of the product box, was decorated with gaming graphics. Pretty cool, actually. My first impression upon taking the headset out of the box, however, was that it looked, and felt, “cheap.” But first impressions aren’t always accurate. A big ‘Pro’ for me with regards to this headset was that I will be able to use it for gaming on both my PS4 console, and laptop. Connecting the headset is literally ‘plug and play’ using the USB wireless transmitter. And the devices do the rest. All I really needed to do was go into my settings and make sure everything looked right. Voice chat was fine, nothing extraordinary there. No noticeable delay. Basic quality. Did the job. Surprisingly, the sound which came through the headset was full and clear. I could hear the deep bass notes; ambient and environmental sounds were rich and vibrant, all of which helped immerse me in the game. The earcups are soft, and didn’t seem to cause my ears to get hot even after having them on for about 2 hours. Their spongy foam is covered in a jersey type material. The earcups don’t swivel for laying flat to store or transport, but that didn’t matter to me as I’ll only be using them at home. The cushion on the ‘headband’ was adequate. Loved the extra long, highly flexible boom microphone ‘arm.’ I’m not bothered it’s not retractable. It’s one of my favorite features on this headset. And you just flip the mic up to mute. The control buttons on the sides of the earcups are a bit small, but not really an issue. The light blue roller which controls the volume, is sorta ‘cheap’ though. Also ... I love, love, love the way these look, the color scheme! I’m partial to white electronics. So much of everything you see is basic black. It’s nice to have something different once in a while. This Astro A20 looks damned cool! I did test out the range of this gaming headset, and I’d say the 50-foot wireless range they claim, is pretty spot on. But the battery life seemed lacking to me, coming in at less than 15 hours, as stated. As far as the 3 different EQ audio presets, ... I could notice a slight variation, but nothing that blew my socks off. The only real ‘Con’ for me, (other than the various less than great features I’ve mentioned), was the cost. I think for the quality, and what this Astro A20 (Gen 2) Wireless Stereo Gaming Headset is designed for, to me ... it’s a tad pricey. Still a decent gaming headset. Maybe snag it when it goes on sale.

It’s ok… I went from the Pulse 3D Headsets to these and I’ll rather the go back to the Pulse. Mind you Pulse was cheaper.

Astro gaming A20s are simply amazing. Not only they last a while with gaming on battery life but they sound amazing on PS4. I was getting the adverted 15 hours of battery life which for me is insane. Best part here is that there while the design is basic with no RGB LEDs this helps with putting the battery to other things that matter like long lasting sound and longer range. Design: The A20s is the same as last year with its box-like shape. Not much change here and it’s either you hate it or love it but I enjoy the look and feel. Blue, White, and Black which is the same colors as the PlayStation 5. It serves its purpose in my opinion but other manufacturers have started using RGBs on PC headphones. Does this matter? No but I’m just pointing out Astro should put out another “Pro” line at-lease for those more out of the design or to catch up others. I know having RGBs would hit battery life so in that case the the A20s is a total win here. There is a Flip-to-mute mic which comes in handy when you need to mute yourself on the fly. Comes with a USB dongle for you to use for your PC or your PS4/PS5. There is also Volume controls on the headset itself which makes it easy to turn up and down. The headset fits naturally on top of the head, lightweight and comfortable enough to wear hours at a time. The cushions are really soft and flexible which feels nice on the ears. There is really no fatigue hours into gameplay chatting. Sound: They sound great, you can have greater control with EQ settings and the presets. But overall they sound nice with a clear amount of bass. The distortion is non existent, with a nice great sounding mids. Range is also wide ranging around the house allowing me to go between rooms and still use the headset. I personally have stepped out on the balcony and into the backyard. There is an optional USB transmitter you can buy if you own a Xbox Series X\S so you can use these headphones on that console as well. Disclaimer: I was unable to test Xbox Series X/S and PS5. Obviously these consoles are not out yet at the time of this review, A20s claim to work on these systems. Overall: Astro A20 are a much more overall improved over the old A20s. They look great and last a while PS4 and PC so far. They are lightweight and feel nice on top of the head. Great wireless headphones.

I try so many time but i can not coonet to my computer

Awful service employees we non- existent and RUDE when getting help/ at checkout go else where Best Buy is old and needs to go out !

I got these a while back but waited to write my review until the PS5 came out since the box said it supports it. Well I picked up the PS5 on launch day and found out the headset works just as well on the PS5 as they do with the PS4. Game audio and chat are directed to the headphones and you can control the volume with the dial on the headset itself. Even the new mute button on the PS5’s DualSense controller works! On first glance these over-the-ear cans do not appear to be as premium of a build as some of the other numerous Logitech headsets that I have. And to be fair, they are not. I’m pretty sure if these were left on the floor and I accidentally stepped on them they’d be done for. However, once you put them on you quickly forget about all of this. They are designed mostly out of plastic to be inexpensive and extremely lightweight. To be honest, they are as comfortable or maybe more so than my headsets that are double or even triple the cost. The wireless sound is great, way better than a Bluetooth headset, and the headphones support 3D audio from the PS5. A very good example of this is the “SSD” world in Astro’s Playroom, a free PS5 showcase game that coincidentally has the same name as the headset. At the beginning of the level, there are a lot of fast-moving ships that whiz past you on the screen and I was able to tell exactly where the ships were just by the spatial audio effects. The mic is good, more than adequate for the many Fortnite matches I played but not something I’d probably want to use for a work conference call. If you push the mic up and out of the way the headset will automatically mute. Although the next generation of gaming is upon us, we still don’t have cross-compatibility between accessories on the PSx and Xbox platforms. However, one thing you do get with the A20 is the ability to simply buy the USB dongle for the other platform instead of an entirely new headset. This is a welcome feature for those who have multiple consoles. Pros Comfortable Works with PS5, PS4, and PC Long-range wireless Xbox compatible (dongle sold separately) Lightweight 40mm Drivers USB-C Cons Build Quality Overall, the Astro A20 Gen2 is an excellent entry-level headset for a PS4, PS5 or PC player.

Was good for a month then sound goes In and out. Like it’s losing Bluetooth connection constantly.

My boyfriend loves them blocks out all nosie. And Bluetooth makes it better

literally my phone speaker is better so low volume on these its pathetic

Very comfortable easy to install and charge thick padding around the ear