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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 5630 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 5,630 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headsets on the market. I swear by them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive for the quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are nice but for the price you're better off getting something else

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Do not buy for PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had continuous problems with the base station updating their firmware. You have to continuously connect it to your PC and download the updates. However, the ASTRO command center is a terrible software. The quality is great when compared to other Astro headsets, but they can't compete against the Steel Series Artic Pro Wireless. I've owned both and the Artic Pro's are by far the best headsets for PS4 or PC.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves his the only thing is it does wear off the paint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T I t s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fitnessgram Pacer test is an aerobic test to determine fitness!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A50s

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the gaming setup I had in mind and worked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great headset. worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything works perfect! was delivered in a timely manner as well. couldent be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best ! These are great and top of the line. Worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    astro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this headset astro is such a great headset nothing to say but best product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Astro A50

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADSET I HAVE EVER USED OR BIUGHT! Love it! Awesome!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BUMMER.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty unhappy. Mic sounds terrible, overall sounds very tinny and too bassy. Gonna return. Definitely not worth the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Power Port in Base broke after 17 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the a50 headset for PC/Xbox in October 2020 and not long after purchase I began to experience issues. First, the quality of the microphone wasn't great as the people I'd talk to said that my voice sounded "robotic" through the a50 microphone. After some use, I experienced a new issue with the microphone. The XboxOne would not be able to "find" the microphone and I was able to remedy this by unplugging and plugging the mini USB power cord into the base. After a while of using this new remedy, the prong in the power port broke off, rendering the base useless. Granted, I should have reached out to customer support before this, but at this time the headset/base was 5 months past the 1 year warranty period. When I reached out to ASTRO (not BestBuy) customer support to potentially get some support, I was met was a hard stance that there was nothing they could do. The warranty was recently expired so they would not do anything to reconcile their faulty manufacturing. After I politely voiced my disappointment that they couldn't do anything, I was met with a patronizing "sorry you feel that way". I expected more from a company that sells expensive and presumably top of the line products, both from a product and support standpoint.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great phone. Love them so much!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset would highly recommend the extra amount you pay for it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy seeing my grandson use his headphones when he is playing. Awsome

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AVOID!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this. The head band pops out and once it does its impossible to return it to the way it was before it. as soon as the return period ended a week later it started having issues. its so bad its not usable. it will go into place and the moment u put it on ur head it pops right out. its a manufacturing issue

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive for the quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnected and wouldn’t charge a month into using it. Headset isn’t as comfortable as the turtle beach stealth 600’s

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Gaming Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BREAKDOWN: Let me start by saying these are nothing short of quality and comfort in one package. I have used them for a few weeks now on my PC/Laptop and XBox and I feel that they are very very nice. Not quite perfect, but close. The packaging was very well done. It was like opening an expensive gift at Christmas. In the box was everything needed to get this product up and running. The base station is very well built and solid. One of the downfalls with this unit for me is the size of the base station. I feel it should be smaller and was kind of a pain to have that USB and basestation attached when playing/watching movies on my laptop. The sound quality was very good. The chat was crystal clear and was easy to adjust. This is something you come to expect from Astro. One downside for me was the ability to high volumes. I tried several different setting to get the sound to be loud and the closest I came was a preset sound profile I found online. The range of this set is very good, I have a 3 level home with over 3000 square feet of living space and I have been everywhere and haven’t dropped the sound. This is the best I have ever tested as far as range goes. The battery life was really good and rated for 15 hours. I haven’t played 15 hours straight but have put them to the test for a few weeks now and found them to be very close to what they claim. I just put them back on the magnetic base station when I’m done. The magnetic base station is a great feature and really helps to seat the headphones to charge them. One thing about the battery level indicator is that it always stated 1% even though they were fully charged. I was hoping that the new update would fix that but hasn’t for me as of yet. PRO’s: -Very well built and stylish -Setup was not that bad -15 Hour Battery Life -Adjustable EQ through software -Excellent Range -Auto Shut Off -Great sound profiles -Mic is Crystal Clear -Love the flip up mic to mute CON’s: -Very pricey -Sound doesn’t get super loud -The battery level always stated 1% -Base station is large SUMMARY: Overall, I feel that this product is really good and has a great fit and finish. I like all the features but I think the base station is really large and that makes it hard to be portable or use with laptop. I would definitely recommend this to a friend if they are in the market for something like this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I was expecting for a newer model

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Def started with high hopes and it started to break off plastic pieces at the top of the headset making it painful for hubby to use even tried zip tying together

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    It's Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headsets constantly have issues. The sound itself is great but the volume isn't as amazing. The base will eventually give you issues if not the top of the headset that has a piece that holds it together will start falling apart. I suggesting getting a protection plan on your purchase.

    I would recommend this to a friend