Customer Ratings & Reviews
![The text on the image reads "VOICE U GAME J A M ALT [] CIAL." This text is likely a description or a label for the headphones and keyboard.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6349/6349969cv19d.jpg)
- Model:
- 939-001673
- SKU:
- 6349969
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Horrible gamer headset.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible after 2 days the volume is so faint on the headsets. I am going to return it and get a different brand. It looks great but I also own a Bose headset and that headset is far more superior. The only reason I bought this one is that it is wireless and I had read some great reviews but not a good experience.
No, I would not recommend this to a friend Awesome for a gamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them and I can now do my homework in peace
I would recommend this to a friend2nd pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset! So good my brother's purchase then also.
I would recommend this to a friendThe worst headset I have ever bought!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I bought this headset was because one of my close friend had gave me his A50 but the older version which stopped working after couple of weeks of using. I seriously thought this headset would’ve been good so I didn’t mind spending almost $400 on this headset. I bought this headset back in February and it’s only June right now and hear me out I don’t even play video games like crazy and I know how to take care of my stuff! It’s been less than 6 months and this headset already broke?????? The headset do not want to charge or start up. Same as the old A50 I got from a friend.. LOL $400 for a headset which is not even that crazy good!!! I mean the sound is not even that good I have had headset that cost $80 sounded the same!! Anyways I am so upset like this was not worth my money at all!! This is the second A50 I have had bad experience with… Please don’t buy or waste your money..
No, I would not recommend this to a friendGreat headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, husband loves them, uses them daily.
I would recommend this to a friendGaming head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked them a lot easy to use. Glad I purchased them...
I would recommend this to a friendNot worth the headaches you will deal with
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could recommend this product but I have experienced so many connection issues that I regret buying it. The headset will randomly disconnect, and not return any sound. I have tried many different methods of getting it to reconnect through the base station but nothing works. I'm writing this review now because I've just spent the better part of my day trying to get it working, and it seems to have just died. The product is not worth the price tag it is at. Outside of the random connection issues, the headset will also have sound stutters every few minutes. It happens for less than a second, but it is extremely annoying and detracts from the overall experience.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That sounds like an issue. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome product even bought the upgraded wireless pair
I would recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried it and thot it would be a great headset and for the price especially it would be amazing but I had a very difficult time setting it up and had to search a bunch of videos to finally set it up and after setting it up i had very bad WiFi issues and it wasn’t my WiFi it was the headset causing a very bad lag. I switched to the steel series arctis pro and couldn’t have been more happier with them
No, I would not recommend this to a friend- Pros mentioned:Connectivity
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my husband because the mic stopped working on his previous set and he loves these! Wven better becauae they are wireless!
I would recommend this to a friend Excellent quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound awesome! I recommend to everyone!
I would recommend this to a friendamazing headset for gamers!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a friend as a gift! He really enjoys it!
I would recommend this to a friendGreat headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this, I got them for my boyfriend!! He Is obsessed
I would recommend this to a friend- Pros mentioned:Battery life
Easy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had gen 2 a50 and they started dying faster and charge long.. hopefully gen 3 is an upgrade to battery health and better experience.
I would recommend this to a friend Very easy to use and amazing quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hook up, love the easy headset charging stand
I would recommend this to a friendBuy something else... SERIOUSLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT WORK OUT OF THE BOX, spent hours trying to get this overpriced headset to work. Tech support was no help. Required a firmware update to work. Program crashed mid way through the update and bricked the headset. I expected much more from not only Astro, but best buy.... At $350 I should at least have something that works. :-(
No, I would not recommend this to a friendAstro A50
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best ones but its difficult to configurate them and they disconnect all the time
I would recommend this to a friendBrand response from Logitech
Posted .We appreciate your feedback on the headset. We're sorry to hear you're experiencing difficulties with the configuration and that the headset is frequently disconnecting. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asonme I play beter i can hard good good speaker.@
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good about it I love it So far.......
I would recommend this to a friendIf you sell high end products... support them
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be clear this is a review of Astro as a company. If you sell high end products I expect an option for fixing hardware issues IN LESS THAN 3 MONTHS. Why else would you include an paper insert in the box pushing people to reach out to you instead of returning faulty products to Best Buy for an immediate replacement? I had purchased the Astro A50 Series X supported headset and basestation this past march. Astro provided an insert stating you should reachout to Astro and not the reseller for support. I encounter audio popping and it does not work with the Xbox Series X as advertised. I reach out to Astro for support on 3/24, bare bones response telling me to repeat the same troubleshooting I've already done. They tell me a week later that they will ship out a replacement. I ask for a confirmation on delivery address and to update me with a tracking number. I follow up a week later after they said a replacement was about to be sent. I am told things are busy. I wait another week and reach out. No response.
No, I would not recommend this to a friend