Customer Ratings & Reviews
![The text on the image reads "VOICE U GAME J A M ALT [] CIAL." This text is likely a description or a label for the headphones and keyboard.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6349/6349969cv19d.jpg)
- Model:
- 939-001673
- SKU:
- 6349969
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.
This summary was generated by AI based on customer reviews.
Horrible headset
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this headset for about a year and it has been a year of nothing but struggling with the headset or the software, the most expensive headset i have bought and the most problamatic, stay away. my Previos headset the Razer blackshark lasted me two years with no problems until i just decided to buy astros
No, I would not recommend this to a friendNOT WORTH
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth 300$… it’s too heavy on the head starts hurting after awhile
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's truly disappointing to hear and is surely not what we intend to deliver. Your feedback is important to us. We'll make sure that it is communicated with the relevant team as we strive to improve our products. You may also feel free to contact Logitech Support team if you need any assistance.
Dont like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset not the greatest. Too much echo. Not enough background. I have to tweak it alot just to find the write noise.
No, I would not recommend this to a friendToo expensive to have faulty product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Brand new one side did not work. Reach out for support just to tell me it was the firmware in order to work for the Xbox series x. After hours I come to find out the latest firmware was already installed. I reinstalled it and no luck. I even tried it on PC since they said it was the series x issue and nothing. Returned it the next day. Best buy gave me no issue to return
No, I would not recommend this to a friendAvoid at all costs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for a year and constantly had to unplug and reconnect the base to get them to pair or get the mic to work. Tried to use them this week and they do not work at all. All of this seems to be a common problem and Astro is less than helpful. When they work, they are amazing but for the price none of this should happen. Save your money and buy anything else.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Poor software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality hardware but the software and support from Astro are a 1 star.
No, I would not recommend this to a friend Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this. QA is horrible the cushion peace that rest on head will snap off. Horrible build quality it is defective from the start. You can buy a clip to fix issue online but 300+ headphones should have a solid build from the factory not dependent on an aftermarket clip
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear about the experience you had with the A50 headset. We recommend that you contact Astro support in this case and they will walk you through all the available options, next steps, and best possible solution.
Don’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. The paint starts coming off after a few months. I had it for close to 2 years and it constantly dies even though is connected on the dock and well place. The headset stopped being recognized by the dock and now ASTRO support is not even helping, it takes over a day to hear back and they are not even able to help
No, I would not recommend this to a friendTrash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Wouldnt work without a firmware update. Wouldnt take a firmware update and then it wouldnt even charge right out of the box
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're very sorry to hear you're experiencing so many issues with your Astro Gaming A50 Gen 4 Wireless Gaming Headset, including difficulties with the firmware update and charging right out of the box. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Overpriced.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These just didn’t cut it for me. Bulky unit that requires a plug in to setup. Not a big fan. Returned.
No, I would not recommend this to a friendHeadset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret paying so much money for this headset that only worked for 2 months. Unfortunately didn’t get the warranty. what a waste of money.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the inconvenience caused by the Astro A50 Gen 4 headset malfunctioning after only 2 months. We understand how frustrating it can be to experience such a short lifespan for a premium product. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
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- Brief description of issue:
Worst purchase ever.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updating this headset will delete the firmware and “brick” the entire thing. It’s been unusable for 2 months and no one will help or fix it. Thousands have had the same issue and are currently looking at a class action lawsuit against Astro* don’t buy them, definitely don’t update them, and save yourself $300
No, I would not recommend this to a friendAstros suck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t ever buy astros ever barely got these six months ago they don’t charge anymore I reached out to Logitech and they said they had no warranty anymore like dude it hasn’t even been a year 300 dollars for trash
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unfortunate! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Its just the Hype
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had to return this headset 2 times within 8 months due to it breaking down the headcuffs would loosen it would drop etc, for an extra $50 just get the Arctis Pro Wireless. Its a much better buy and has a lot more features.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret to hear that you had to return the product and we apologize for any inconvenience caused. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have given me issues from the beginning. I have endured them for 2 years and the entire time they had charging issues, connection issues, and audio quality is terrible. Don’t buy these.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset but the Astro app from the Microsoft store Does not work 90% of the time and won't connect to your headset ....so what you have to do is go to Astro website and download the windows desktop version then it works fine.
No, I would not recommend this to a friendBrand response from Logitech
Posted .It's disappointing to hear and it's surely not what we expect to deliver. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Astro is missing a character in their name
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the a50s on a review and long time user from a friend. Didn’t sound good until you installed their software. Then you needed to update the firmware and that got into a loop which means I couldn’t fully configure the headphones. 2 days worth of headache is not what I want as a user I want to just use them. Returned and bought a higher quality pair of headphones for a lot less money.
No, I would not recommend this to a friendWay overpriced.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio transmits intermittently. Garbled. Recieves fine. Audio clarity fine. Voice transmission has severe issues.
No, I would not recommend this to a friendBattery is bad, but okay except for that
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is horrible only has a 4 hour charge for me
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a subpar battery experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Try others before settling for these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds decent but definitely not worth the price I have a pair of 120$ steel series that sound so much better...
No, I would not recommend this to a friend