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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 5637 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 5,637 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    I returned them to the store within 48 hours.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Astro A50 headset for my Xbox Series X on a Friday and took it back by Sunday afternoon for a refund. The sound quality is definitely superb, but you'll have to download the Dolby app from the Xbox store in order to sync your set and get the audio to come through. (I paid for the Dolby Atmos access before realizing that it's apparently supposed to be free(?) if you have a Dolby Atmos device, so that's my fault. Don't make my mistake. I believe Dolby Atmos access is free if you buy the A50 headset.) I wanted to buy a top-of-the-line headset for gaming. This was going to be my headset for the next several years, so I justified the $250 price tag. I didn't even take it out of the box until Saturday night for gaming. That's when I found out that the charging base for the headset is ALSO THE SOUND TRANSMITTER, which is a terrible design! If the charging base isn't plugged directly into the Xbox while you are wearing the headset, you cannot get any audio or game chat to come through and the headset shuts off. My Xbox is mounted 6ft. up on my living room wall. I actually considered installing a shelf high up for the base to sit on. I couldn't just leave the charging base dangling from my console by the cord, so I stacked a box on a chair next to the console for my headset base to sit on, just I could talk with my friends during game play that night. (I know it's not glamorous, but I needed a quick solution to the problem.) The foam padding on the headband pops out of the headset almost immediately. Within 10 minutes of wearing them, the padding came out and the plastic head frame was just sitting on top of my head. No mater how many times, I popped the foam back in place, it immediately came out in seconds. I shave my head, so let me tell you that without the foam padding, this headset is PAINFUL to wear. This really frustrated me because when I first put them on, this was (up to that point) the most comfortable gaming headset I've ever worn. But for $250, poor design and manufacturing quality are unacceptable to me as a consumer. Other reviews have referenced the same problems with the foam and I wish I had done a bit more research before buying the A50 headset. I was so let down by this purchase and I absolutely DO NOT RECOMMEND this headset, unless you plan on buying the $40 foam pad upgrade kit directly from the manufacturer's website.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We apologize for the inconvenience caused by the Astro A50 Gen 4 issues you experienced, including the Dolby app requirement, base station positioning, and headband comfort. Your feedback is valued and will be shared with our product development team.

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Very comfortable and the sound is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Few Quirks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem to have an ongoing issue with xbox and this device. Lose sound and mic and have to unplug power from the base unit to get it back. Sound is otherwise great. I would recommend but customer service is lacking.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great quality headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset so comfy but it comes at a cost but it works great and easy to hear players around you. Only complaint is the docking/charger connection.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    you won’t regret this purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried so many other headsets and I ALWAYS come back to this one. I’ve repurchased twice. It’s the best quality audio and I love the ease of the base.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's an incredible endorsement of the Astro Gaming A50 Gen 4! We're thrilled to hear that it's your go-to headset and that you've repurchased it multiple times. Your loyalty and positive feedback are invaluable to us.

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A50

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a bit pricey but most definitely one of the best headsets you can buy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect gaming headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and convenience to a type C charger

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback on the Astro A50 Gen 4! We're glad to hear you're enjoying the excellent sound quality and the convenience of USB-C charging. Your support means a lot! Logitech

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headsets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset. Very clear. The interface is a bit hard to figure out at first

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey, Thanks for your review of the Astro A50 Gen 4! We're glad you find the sound quality clear. We understand the interface might seem complex at first. Our Astro Command Center software offers a variety of customization options, and we have plenty of resources available to help you get the most out of it.

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best OVERALL

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Best overall headset to have. I’ve tried every headset you can think of. Only thing that compares are steel series and turtle beach stealth pro. Aside from this nothing else compares

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your enthusiastic review of the Astro Gaming - A50 Gen 4 headset. We're delighted to hear that it surpasses your expectations. Your feedback is valuable to us.

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned astros before, and have forgotten how nice they truly are. Can wear them for hours on end, i wear glasses ans have earrings and it never has an issue with these headphones

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that you're enjoying your ASTRO A50 Gen 4 Wireless Gaming Headset! It's wonderful to know that our commitment to comfort and performance has made a positive impact on your gaming experience.

  • Rated 3 out of 5 stars

    A50

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very impressed with the gen 4. Only lasted a little over a year and a half. Headset works fine but won’t connect to the base station anymore. Top cushion likes to fall out a lot til the headset is broken in. Seems to have a lot more issues than my old gen 3 a50 had. Probably wouldn’t buy again.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We understand your disappointment with the Astro Gaming - A50 Gen 4. We value your feedback and will use it to improve our products. Please contact our support team to explore potential solutions and assistance.

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds quality and very comfortable, lightweight and durable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Super comfy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use. Super comfortable and battery’s last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent headset. Poor quality control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this headset however I had to exchange two defective ones before I got one that worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    fit prefectly and great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect headset. not heavy on the head. great quality sounds. just a perfect heaf set.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Carry on voice calls from the kitchen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these to do Discord calls around the apartment, and these work *so* well. At least 30 feet away I can carry a conversation with friends from the kitchen while the office is across several walls. Also love that the game audio is separate from voice audio, though I wish the audio adjustment for both on the headphones were a bit more intuitive. Otherwise great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s ok but…

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 2 pairs of A40’s in the past. The A40 I think is better overall for the money. I wouldn’t see these as an upgrade but as a decent luxury. The sound quality isn’t as good as the A40 and the microphone quality I’m always told is very poor quality compared to the A40. If you’re under a budget, go for the A40. It’s the standard that gaming headphones should follow. The A50’s are good if you want the wireless ability and don’t mind the price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Awesome headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headset I've used.. super comfy and battery has long life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset not muffled and like that it has a charging base. I recommended this head set to my friends who play Xbox.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that you're loving the Astro A50 Gen 4 Wireless Gaming Headset! Your positive feedback about the sound quality, charging base, and comfort is fantastic. We're glad it's enhancing your gaming experience. Thank you for choosing Astro Gaming! Logitech

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear, highly recommended. These are very comfortable

    I would recommend this to a friend