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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 5635 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 5,635 reviews
  • Rated 4 out of 5 stars

    They good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to buy an hdmi adapter in order to use properly

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your feedback. An HDMI adapter may be necessary for optimal performance with certain setups. For tailored assistance, please reach out to our support team.

  • Rated 4 out of 5 stars

    Astros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son likes wired ones better. He has a set of astro wired and likes you dont charge them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I’ve owned definitely worth the money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a little confusing but the headset is perfection in every way.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty pair maybe?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had mine for about 3 months. They perform great, however I don't know if I got a pair that didn't get put together properly or something, but the headband part isn't staying together and one of the ear pieces plastic broke on the side. Never has this issue with my A40's...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Astro A50

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for gaming. Only problem was the top of the headphones keep seperating.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High end. Expensive but good quality and good for gaming.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Some will like, some will hate

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am use to the Turtle Beach brand of headsets, so I am alittle bias on these. They did not have the clarity that I was used to but did have alot of settings that your could upload to adjust the sound quality. The problem is, everyone hears things differently and one setting that sounds great to one person may sound horrible to you. I ended up returning these and kept my old ones. (Turtle Beach Elite 800 which were a $500 set at the time of purchase)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What I expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was upgrading from model 3 of this. It has all the bells and whistles you'd expect. I fell like the quality of it is a step down. Besides that, its good.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great wireless option for Xbox and pc users.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Mic will have issues unmuting after awhile

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is great. My issues is with the mic. After a year the mic boon for the flip mute started having issues with unmuting my mic and would have to do it multiple times before it would finally unmute. Issues connecting headset to xbox after having it connected to my PC. For the price you can get more reliable headsets with better customer service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Astros won’t connect to PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Astro A50’s for the Xbox one for over a year, never had a problem with them and super easy to set up... I grabbed the new PS5 from Bestbuy and also purchased the Astro a50’s for PS4 (knowing I had to get an adapter to work on the PS5) Got home and followed the steps perfectly on setting up headphones. They didn’t work. I watch multiple setup videos and still couldn’t get the headphones to connect or even turn on. I returned those headphones and got the same ones thinking it was something wrong with the headset. Come to find out those didn’t work either. I went to get a new adapter piece and that didn’t work either. Finally after I went thru 3 diff A50’s and 3 diff adapters I said heck with it, and got the A40’s. A40’s were super easy to set up and sound just as good as A50’s. Idk if it was a defect in PS5 but my Astro a50’s won’t work on my PS5 and it was very frustrating having to return and try new ones. PlayStation can’t tell me anything or help me out because Astro is not a Sony product. Anyone else having this problem with connecting your PS5??

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product ease to use very good quality!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best gaming headset to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for all serious gamers. My kids love it!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 1 out of 5 stars

    Dead within 22 months

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] When they worked they were solid, overpriced but comfortable. What brings the rating down from what I would've probably given a 4 to a 2 is that for $300 you would expect a product that lasts longer than 22 months. The battery will no longer hold a charge, I contacted support from Astro (well logitech now but same difference), and as the device is now out of warranty it is now a crappy wired headset that anytime the micro-usb cable jostles will turn off and interrupt any experience you are trying to have. Very disappointing experience with what should be a premium headset.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Apologize about the experience and it's surely not what we expect to deliver. We understand your displeasure and we will forward it along to the right team so they can look into it.

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Very light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for gamers and less wires is always a plus

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It’s amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greatest headset for sale right now. It’s amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset crisp sound, easy setup. Simple to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People would hear me with eco or i would hear myself it was a little complicated to get it to work right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but I seen a YouTube vid that after a while the mic part starts getting loose so I returned it and got the a40 plus the a40 u can change everything

    No, I would not recommend this to a friend