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Customer reviews

Rating 4.2 out of 5 stars with 5626 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 5,626 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had an issue with any headset not charging and much as I do with this headset. I thought this was supposed to be ones on the best headsets around but it really sucks. Don’t get me wrong when it works the sound is amazing but I’m constantly needing to update the firmware in order for it to charge on my PS5 that now it doesn’t even want to update and I can’t use them at all. For all the money I spent on it I am really disappointed. Don’t waste your money, your better of buying Turtle Beaches for half the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (XBOXONE Version) HORRIBLE EXPERIENCE!!! Must update firmware out of the box. Everyday I have to do a hard reset. Headset will disconnect daily, and no matter what button or switch you touch, headset will not work until you disconnect power from base station. Sent email to ASTRO for help. Their website confirmed receipt of my message and stated they will contact me within 1 business day...That was 4 days ago, no response yet. Expensive and horrible customer service. DON’T BUY. OR YOU’LL BE VERY SORRY YOU DID!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless headset is amazing and since it comes equipped with a tone of dolby features I use it for movies late at night as not to disturb my kid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair of a50’s. My other pair is the one with the old docking station. Had to get the one with the new dick station and it’s awesome.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing headset

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ASTRO brand and this headset. Have had a few over the past 8 years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda difficult to set up but overall great product!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great, when it works...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fantastic when it works. However, it’s almost a 50/50 chance if it’s going to work and then how well it will play the small detailed sounds that was the main point of getting such an expensive pair of headphones just for gaming.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Astro Gaming headphones I haven't had any issues

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned 3 pairs! This was supposed to be a birthday present for my son. The first pair was ordered from Amazon. I purchased it new, but unbeknownst to me, it was used. My son asked if I opened it to make sure it was ok, but didn’t. The seal was broken, that was my fault for not checking. The headset was missing screws on one side and the padding for the head was dirty and had hair on it. Returned to BestBuy and bought another. Once received, there was a humming noise on left side. Returned that one for another. Same issue. Do not recommend buying.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We are so sorry to hear about the extremely frustrating experience you've had with the Astro A50 Gen 4 Wireless Gaming Headset. We sincerely apologize for the multiple issues you encountered, from receiving a used product to experiencing humming noises on two subsequent replacements. We understand your disappointment, especially as this was intended as a birthday present for your son. We truly regret the inconvenience this has caused. Logitech

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great product when it works

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good but constant issues with base station and no sound coming through. Have had for less than a year with moderate use and those issues make it unusable with no apparent fix.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't buy this piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would think that for this amount of money that it would at least stay together. I had to rig it up to hold together due to weak assembly. Do not recommend

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clip falls of a lot but love them! They work really well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just as one would hope of a headset costing this much. It is an investment but it works well for a family man who needs some focus at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plenty of batteries

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaing is nice and holds them all in one place easy to take out and use them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont have a pc so i couldent get them to work out of the box with my xbox siries x so at the moment my nephews useing them for his pc

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    They took a step back not forward with quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the previous generation. My band broke the first time i put it on... this one definitely feels like the cheapest headset I've gotten from astro and makes me seriously reconsider buying one again. After gorilla gluing the band back together it didn't break again. But i shouldn't have to do a home fix for a $300 headset. Comfort wise feels like a downgrade from the previous gen. This is my 3rd pair of astro a50s. Started with the wired ones, the cable failed on me, but i loved them so much i got the green a50s. Wireless was huge, i still use them for my pc. The new edition for my series x is sad and depressing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A50

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow the quality of this headphones are incredible im very pleased

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Head set

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Base has issues won’t turn on and the wire wears out to fast

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're sorry to hear about the issues you're having with your Astro A50 Gen 4 base not turning on and the wire wearing out too quickly. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Read before buying

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great....when they work. 85% of the time you have to get up and reset the base station by unplugging the power and plugging back in. They will work as long as sound is being broadcasted through them but as soon as sound stops so does the connection to the base station. I’ve spoken to Astro and they said I needed to update. I’ve updated the head phones many times and this does not fix anything and they would not help me any further. Buyer be ware. For the cost they a joke. Go with a Turtle Beach or another brand

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace another pair of astros that stopped working correctly, and the new ones stopped working after a month, right after the return window for bestbuy closed, the amount of headaches dealing with these headphones trying to reconnect to the base station is not worth it, get a steelseries instead.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for taking the time to provide your feedback. It helps us make improvements.