Customer Ratings & Reviews
- Model:
- 939-001680
- SKU:
- 6349970
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.
This summary was generated by AI based on customer reviews.
Dont like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset not the greatest. Too much echo. Not enough background. I have to tweak it alot just to find the write noise.
No, I would not recommend this to a friendTech issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week of use the headset has a constant buzzing in the left side earphone
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected! To help you effectively, please email your information to our support team at socialcare@logitech.com.
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Avoid at all costs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for a year and constantly had to unplug and reconnect the base to get them to pair or get the mic to work. Tried to use them this week and they do not work at all. All of this seems to be a common problem and Astro is less than helpful. When they work, they are amazing but for the price none of this should happen. Save your money and buy anything else.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. The paint starts coming off after a few months. I had it for close to 2 years and it constantly dies even though is connected on the dock and well place. The headset stopped being recognized by the dock and now ASTRO support is not even helping, it takes over a day to hear back and they are not even able to help
No, I would not recommend this to a friendToo expensive to have faulty product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Brand new one side did not work. Reach out for support just to tell me it was the firmware in order to work for the Xbox series x. After hours I come to find out the latest firmware was already installed. I reinstalled it and no luck. I even tried it on PC since they said it was the series x issue and nothing. Returned it the next day. Best buy gave me no issue to return
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Poor software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality hardware but the software and support from Astro are a 1 star.
No, I would not recommend this to a friend Worst purchase ever.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updating this headset will delete the firmware and “brick” the entire thing. It’s been unusable for 2 months and no one will help or fix it. Thousands have had the same issue and are currently looking at a class action lawsuit against Astro* don’t buy them, definitely don’t update them, and save yourself $300
No, I would not recommend this to a friendBattery is bad, but okay except for that
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is horrible only has a 4 hour charge for me
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a subpar battery experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Overpriced.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These just didn’t cut it for me. Bulky unit that requires a plug in to setup. Not a big fan. Returned.
No, I would not recommend this to a friendWaste of 300$
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fix your quality Astro. These lasted 2 hours of game play and that was it. No sound at all. Wont work on Xbox or PC. The top piece consistently pops off when I wear them as well. I’m returning and will not buy another pair from this company.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's truly unfortunate! We're sorry to hear about your negative experience with the product. Please get in touch with Astro Support team for best possible solution in this case. Also, we will take this as feedback and make sure to share it with the right team.
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible buy something else. In order to use them on your Xbox you need to update the firmware with a pc with windows. I don’t have a windows pc and I wasn’t able to use them when an update was required.
No, I would not recommend this to a friendBrand response from Logitech
Posted .It's disappointing to hear and it's surely not what we expect to deliver.
Astro is missing a character in their name
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the a50s on a review and long time user from a friend. Didn’t sound good until you installed their software. Then you needed to update the firmware and that got into a loop which means I couldn’t fully configure the headphones. 2 days worth of headache is not what I want as a user I want to just use them. Returned and bought a higher quality pair of headphones for a lot less money.
No, I would not recommend this to a friendWay overpriced.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio transmits intermittently. Garbled. Recieves fine. Audio clarity fine. Voice transmission has severe issues.
No, I would not recommend this to a friendDefective left ear cup in 2 different a50s.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought two of these, and each one has a high pitch whining sound in the left ear cup. Unusable. Best Buy was great about exchanging , but unfortunately my a20s are a better headset right now.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected! We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it.
Try others before settling for these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds decent but definitely not worth the price I have a pair of 120$ steel series that sound so much better...
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rocky Start, Great Finish
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a wireless headset kind of person and have been using a wireless headset of a competitor for some time now. The old headset seemed to check all the boxes, but I was excited to get to try the wireless Astro A50s as I was very familiar with the Astro name and had numerous friends with their older sets. Right out of the box, the headset required me to update the firmware. No big deal. Plug the USB into my computer, download the Astro Command Center app, and click update. Easy, right? Well...not so fast. Every time I attempted to update the firmware, at the 25% mark I kept getting an error. Frustrating, but I have a gaming laptop also, so I moved it over to that and tried to update the headset using the second computer. Same issue. 25% then fail. Just in case this was some fluke, I tried a third computer. Same story. This had me pretty frustrated with these Astro A50s. Luckily, I was able to get in touch with tech support for this headset and after some hard resets, uninstalling the Astro Command Center app and reinstalling, and for some reason letting the head set go completely dead and recharging it, the headset finally took to the firmware update and I was up and running. The very first thing that you will notice is that this headset is EXTREMELY comfortable. I could wear these all day. The magnetic earcups are replaceable, but I don't know why you would want to. These things are amazing. Also, its a good thing that the comfort level would allow you to wear this headset all day, because that is about as long as the battery lasts...all day! I have not ever had these run low on battery and it is really easy to keep these charged thanks to the handy docking station. When it comes to sound, this headset really shines, with some assistance. Initially I was getting echos in the headset, but after altering some of the sound settings in the Command Center app, the echo was gone and I was off to gaming like a pro! Sounds are very specific to the directions they are suppose to be coming from thanks to the advanced Dolby Surround settings and they will supply all of the volume and bass you could ever want if that is your thing. When it comes to mic quality, I didnt record any sound clips as I have in the past with reviews, but I received zero complaints from friends in my Discord channel and it seemed that the range of this headset out did my previous headset. This is especially helpful if you are stepping away from your computer between games and still want to talk to your friends. Overall, these Astro A50s are a thing of beauty. I was a little worried when I had to jump through hoops and do the hokey pokey to make them work, but after making it through the troubleshooting, I can't see myself ever needing another headset. PC or Xbox, these are great!
I would recommend this to a friend Headset issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $300 this headset should not be having these issues. The sounds keep cutting in and out. I checked online and people said the 5ghz wifi router can cause interference. I have followed and done all the troubleshooting but still having issues. I have also updated the current firmware as well but no luck. You are better off getting a lower priced corded headset to avoid these issues.
No, I would not recommend this to a friendMore trouble than their worth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took to long to set up right and even when I thought I figured them out something else didn't work right with them.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Trash can 500 head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt hold a charge after two weeks. It worked fine when it did work.
No, I would not recommend this to a friend TERRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after 2 days... absolutely angry and for 300 dollars.
No, I would not recommend this to a friend