Customer Ratings & Reviews

Arrived broken to my house. Extremely uncomfortable for someone with a large head. Great sound quality but for the price and lack there of of comfort i wouldnt suggest

i changed it two times and the headband(top part) keeps poping out, this is the worst christmas gift by far.....

The top piece does not stay in place. It does not sit on the base station very well either. very expensive for a headset that doesn't stay together.

Won't connect to anything. This headset is a $250 paperweight.

I love Astros as my main gaming headset, ive been using my pair of A40s for three years. I decided to finally get what I thought was an upgrade but was honestly disappointed. The A50s already gave me issues with updating and they wouldn’t work as intended out the box. I dont know what happened but my excited was thrown out the window the minute I read other peoples reviews as well. I think ill go back to my A40s again.

The headphones would disconnect from the game and they also did not charge.

Really disappointed, sound volume is so much lower compared to previous generations. Good thing is that wireless connection no longer drops. Buy the previous version if you don't have issues with headphones disconnecting randomly for a second or two.

When they're working their great. Then you have a firmware upgrade. Becomes complete paper weight. I had one replaced because the base became unusable. The replacement unit after a year started disconnecting, reset the unit. Asked to update firmware. BOOM instant paperweight. Contacted Astro offered me a 20% discount on a future purchase. I'll pass, just avoid your products in the marketplace.

This is the worst headset you can possibly buy. There's a constant hiss in background, the sound constantly stops working, and the microphone and speaker quality is horrible— especially considering the price point.

I bought them because people say that these headsets are the best for gaming, but I don’t think so, when you play shooters you can hear the shots too loud but not the steps, or your friends in the chat group, it’s really annoying, even this hurts your eardrums. I tried everything but nothing worked for my so I returned them.

Connection issue. Will disconnect from base randomly. Can’t install firmware update

Broken headband. Terrible customer service and no help

Zero stars. I had this headset for just a few months before one of the two tiny screws that holds the left ear cup on fell out. I could fix it if the screw head had the traditional grooves to accommodate a standard or phillips had screw driver. But no. Guess that would have been too much trouble for the designers. A few weeks later the second screw fell out. Now the headset is just useless junk.

It stopped working after a month. It wouldn't hold charge. When you buy $300 headphones you expect good customer support. Nope I got nothing. No customer support number or chat. Only way to contact them through email which they will get back to you in 3 days if you lucky and it is going to be generic message about resetting your headphone. it took me a month try to explain the issue still waiting for reply. If you expect to buy a product with no customer support and no warranty support then this is for you.

Slight hissing and popping when they were working, used these with my Xbox One and enjoyed them for the 4 months they lasted. The headset portion stopped turning on, the base could not connect to them even when plugged in. Customer support is going to let me send them back to be repaired or replaced, but it has been a month since I contacted them and provided my receipt. No shipping label, no replacement, no sorry for the delay. Just keep waiting and in the mean time buying a different brand of headset.

I ordered this online to pick up in store. Now I recieve an email that it is no longer instock. I have paid for it, and not available?! Terrible customer service.

DO NOT BUY Oh where do I begin, Not only is the charging station garbage the headset falls apart within months. The pad on the top falls off constantly. The so they call screws holding the ear muff falls out and then your stuck having it hang and digging in your head. Should probably be getting paid to wear a headset like this. Just save your money and time. #L Mic #Letsgowolves

If you are looking for something that using 10yr old technology with little to no new features in comparison to its older generations this is rhe headset for you...$300 and it lacks type c and ANC. I spent more and got the Arctis Pro....its puts the sound quality and build quality to shame.

I purchased these back in November of 2020 and was pretty pleased, until the power switch on them stopped working in late February. Since then I've reached out to the manufacturer who says they can't replace them because they're back logged. Tried calling Best Buy to see what they could do and was told I had to take them to a store a hope a manager would take mercy. No really, zero guarantees that anyone would do anything. Sure glad I spent that extra money...

This is the worst headset I've ever purchased. I spent $300 for the headset and another $40 for more comfort. You'd be better off taking $350 and wiping your butt, or just burning it... I've tried numerous settings and it's still just absolutely terrible. So many positive reviews talked me into buying it, and I'm beyond disappointed.