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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 5637 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers value the A50 Gen 4 Wireless Gaming Headset's superior sound quality and comfortable design, frequently praising its long battery life and wireless convenience. However, some users express concerns regarding the headset's high price and occasional connection problems. A few also mention issues with the headband's durability. Overall, the positive feedback on audio and comfort is prominent, but potential buyers should consider the cost and reported connectivity challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 282 Showing 5,621-5,637 of 5,637 reviews
  • Rated 1 out of 5 stars

    Best Buy Loses A Customer...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whole left side didn't work within a month and two weeks, first the audio level, then the microphone not working. Customer service was even worse as they said they would replace it and then changed their mind.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's unfortunate and we're sorry about the experience. If you haven't already, Please reach out to Logitech support and the team will definitely see what best can be done to help you fix the situation.

  • Rated 1 out of 5 stars

    Will Break Easy / Bad Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly made with cheap parts. Will break and battery with drain much faster over time. The wired connection can't even hold a connection because the battery is so degraded. Such a shame. Avoid this.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the feedback! This is not the experience we want you to have. We'll surely make sure to share it with the right team. Thanks for bringing it to our notice.

  • Rated 1 out of 5 stars

    Buy a different headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty difficult to set up, my pair wouldn't charge when placed in the proper position. Ended up returning them. They also felt cheap and had fewer features than cheaper mics from Astro

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We regret to hear that you had to return the product and we apologize for any inconvenience caused. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.

  • Rated 1 out of 5 stars

    Glitchy, always disconnects, garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most useless $300 headset I have ever purchased. When you mute the mic, the mic stops working all together, even after unmuting. Will randomly disconnect from the Xbox and you have to restart the Xbox.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It gave me a major headache

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, you can't play while charging unless you do some wizard stuff. It's complicated. Inconvenient if you have children. Basically you need a daily basis set up. I regret buying it. Will definitely return it and get me a Bluetooth headset without the extra unnecessary stuff.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Teenager approved!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really loved these. He’s a teen game, and said these were great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item 6 months ago and it just quit working. Contacted Astro support and nothing. I have purchased much less expensive headsets that have long outlasted these. But this product at your own discretion.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware - poor product, poorer customer svc

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a pair of these and had problems after a few months with intermittent connection issues. Reached out to Astro customer service and they were very unhelpful. Refused to do anything other than offer a coupon for a new pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Complete garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While audio is good the battery didnt even last 2 years. The headset wont charge

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's unfortunate! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

  • Rated 1 out of 5 stars

    A50

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they want its not worth it astro a 40 tr much better

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We sincerely regret if our product provided you with a inferior experience. We will forward it along to the appropriate team so they can look into it.

  • Rated 1 out of 5 stars

    It was a open box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a open box and it didn’t look like the “excellent” that it said. Everything was thrown in the box

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We regret to hear about your unpleasant experience. Your feedback is very important to us and we will ensure that we share it with the right team.

  • Rated 1 out of 5 stars

    Mic does not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was a gift, and the mic does not work Bring it back for refund

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your feedback, and we apologize for the experience you had.

  • Rated 2 out of 5 stars

    Not worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re nice when they work. Have to reset them at least twice a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trasshhhhh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to be good. Worst headphones now. Waste of money I swear.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We understand the frustration this may have caused and apologize for any inconvenience. We value your feedback and will make sure to share it with the relevant team. For immediate assistance, we recommend reaching out to our Logitech Support team and they assist you further.

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Poor quality, limited lifespan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These astros were purchased back with my One X, and have deteriorated to the point of throwing them out. Audio quality is ok. Headband attachment point has failed on both sides. No ability to connect to ps5 without other dock… which is a huge miss.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go for the turtle beaches you will be much happier.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery Failure Early On

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought 3 of these headsets now and they all end up dying after 6 months or so, I’m not sure if the battery just goes out or what, I’ve contacted support more times than I can count at this point and I think I’m finally just done with this product

    No, I would not recommend this to a friend