Customer Ratings & Reviews
- Model:
- CX22NA-BCLN4
- SKU:
- 6403818
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ease of use, attractive price, and compact size of the 11.6" Chromebook. Many appreciate its lightweight design and long battery life, perfect for portability. However, some users note that performance could be improved, and there are limitations regarding memory and compatibility with certain applications. The screen's reliability has also been questioned by a few customers.
This summary was generated by AI based on customer reviews.
Price was excellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to hook up my wireless printer to my chromebook.
I would recommend this to a friendGreat for elementary child
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is perfect for elementary virtual learning.
I would recommend this to a friend- Cons mentioned:Performance
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for distance learning, but can't cant even do video conference, freezes up every 5mins. Will return and look for a better chromebook. ASUS quality used to be good but not this garbage.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit freezing. This is not the type of experience we want any of our customers to have. There any many factors that can affect the performance, please attempt the steps from the faq below.
If you wish to collaborate further, feel free to reach out to me at [email protected], and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Chromebook] How to fix Chromebook crashes or freezes – Troubleshooting: https://www.asus.com/me-en/support/FAQ/1042804/
- Cons mentioned:Performance
Stopped Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop stopped working on the middle of her virtual class. It hasn’t even been a month. Scheduled an appointment with GeekSquad.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Pearland,
Certainly understand your disappointment and the inconvenience this may have caused you if the Chromebook stop working or it auto-shutdown.
In order to prevent this from occurring, if running with the battery only, please make sure the battery has an ample amount of charged life. Also, please do not run any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low.
The Chromebook may go into hibernate mode when idle for a long time, pressing and holding down the power button will usually wake it up.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
The laptop is good for school work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop itself is fine, but the packaging was poorly done. I ordered this a month ago, and paid more for it to come quicker before school started. Sadly it came a month late, and I still got charged with the fast shipping.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Rexine,
Indeed, the Chromebook is good for school work.
Certainly understand your concen about the packaging of the product.
All ASUS products undergo intensive quality control testing and inspections during the packaging process, this is a random problem.
If you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Performance
Bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes a lot !!! not a good computer if you're trying to open a lot of taps at the same time. I had to turn it off and on so may times because it lagged. Don't recommend.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit freezes a lot. This is not the type of experience we want any of our customers to have. Please attempt the steps from the faq below and if you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Chromebook] How to fix Chromebook crashes or freezes – Troubleshooting: https://www.asus.com/me-en/support/FAQ/1042804/
- Cons mentioned:Performance
Broke two weeks after purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Chromebook stopped working two weeks after I purchased it. Returned it and bought an HP Chromebook instead. Extremely satisfied with my HP product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Garcia,
We are truly sorry to hear that you Chromebook stopped working after two weeks of use and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. This information will be passed on to our development team. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Performance
Out for repairs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after 2 weeks of use (would not power on). Had to take it back to best buy for warranty repair. Would recommend a different brand.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit is not powering on and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
What a bad experience. Worse computer ever.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!! Many times over...Terrible machine!!! We purchased this computer last August 2020. It died on us November 20,2020. The battery is completely inoperable. The replacement battery is almost as much as we paid for the computer. Make a better decision than we did. Take this computer off your list. You will lose your money. Or be lost in claims limbo. Avoid headaches. No one takes responsibility for returning your money on these scenarios. Plus repairs with the geeks are similar in price as the initial cost.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GregDeMarco,
Usually, the following can be performed if the battery will no longer charge, or the Chromebook will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance with ASUS products, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Performance
Waste of Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these for my kids to use for virtual schooling and they both stopped working within 2 months. Waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allison,
We certainly understand the inconvenience if both laptop stop working within 2 months of usage.
Usually, the following can be performed if the Chromebook stop to power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
If the Chromebook will power on but will not bootup normally in the OS, please try to do a Powerwash using the hotkeys, "Shift + Ctrl + Alt + R".
If you need further assistance with ASUS products, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Skip
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a dud. Bought this computer in July and it's already been in for repair. The charging port broke in Oct, thankfully it was covered under warranty. Now the headphone port is spotty. It works sometimes and other times it goes out. This computer sits on a desk all day, it is used by a 9 year old but I bought this as the schools recommend Chromebooks. Won't buy an ASUS again. Only good thing was I bought it when it was on sale.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Momof2,
I'm sorry to hear that you have already had this unit repaired under warranty and another port is failing. This is absolutely not the kind of experience that we want any of our customers to have. We would be happy to repair the audio port as well under warranty. I will also forward your feedback on this model to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2101034294 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Terrible software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few days after I bought the computer, there was a small box that would pop up every 30 seconds saying “Google chrome OS can’t open this page” I power washed it and nothing worked. I took it in to get some help but no one could do anything. So I swapped with the same kind of computer thinking it would make a difference but didn’t. I don’t know how these are even able to be sold if a window pops up every 30 seconds. That doesn’t make sense
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear AZLIVE,
The error message is usually an internet service or connection related issue.
Please verify if the Chromebook has access to a stable and a high-speed internet service. Poor or unstable connection will cause performance issue and a system error showing page cannot be opened or loaded successfullly. Make sure the unit is running with the most current OS update.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Performance
Meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for a few weeks then slows down and not great for zoom calls needed for my classes
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Julienek,
Certainly understand the inconvenience if you started experiencing slow system performance with the Chromebook.
Since this is a web-based computer and relies on an internet connection for system stability and performance, please verify if the unit has access to a stable high-speed internet service or connection. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Make sure the unit is running with the most current OS update.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Performance
Terrible product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible ! As my son uses it for online learning The computer gets too hot and then freezes.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Neeley,
Do understand your disappointment with the product and your concern about thermal issue and the system freeze, or stability issue.
It is normal for the Chromebook to be hotter while under heavy load. When system resource utilization is high, this will generate more heat than normal. It does decreases or normalizes once utilization goes down.
If the Chromebook is freezing up, please verify if it has access to a stable and a high-speed internet service. Since this is a web-based computer, poor internet connection or service will cause system freeze, stability and performance issue. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Make sure the unit is running with the most current OS update.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Shuts down without warning, 3 weeks after purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts down without warning throughout the day. So often, it's unusable. Breaks 3 weeks after purchase, which means I can no longer return it to Best Buy. Best Buy, you should make the return policy 30 days for returns. I shop through you because Amazon is killing you with their convenience and I hope you stay in business. However, I wish I had purchased this through Amazon so I could return the defective product.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear LongtimeBestBuyCustomer,
Certainly understand your disappointment and the inconvenience this may have caused you if the Chromebook will auto-shutdown.
In order to prevent this from occurring, if running with the battery only, please make sure the battery has an ample amount of charged life.
Also, please do not run any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low.
The Chromebook may go into hibernate mode when idle for a long time, pressing and holding down the power button will usually wake it up.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Certainly a lower end Chromebook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to go through two of these and still the micro SD heated up to the point where you could not touch it. Just too Scary.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Bill,
Indeed, the Chromebook is a decent entry-level laptop perfect for running basic and light computing applications, without compromising system stability and performance.
Do understand your concern regarding the heat on the Micro-SD card. If a read/write activities is being processed on the Micro-SD, it does generate heat, which is normal. If the heat is excessive, this is a random hardware related issue.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in this device goes in and out and doesn't work well for online learning. We will have to replace this item.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Smoothie,
If you are experiencing choppy sound, please verify if the Chromebook has access to a stable and a high-speed internet service. Since this is a web-based computer, poor internet connection will cause system stability and performance. Like, not being able to use onlline learning sofware or applications properly, and distorted audio quality. Also, ensure the unit is running with the most current OS update.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Performance
Stopped working after 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until it didn't. The device stopped turning on even when plugged in.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit failed to turn on after 3 months of usage. This must be frustrating, please attempt these steps below:
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance, I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Fair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay not great. I dont think I would buy again. She cannot scan from our computer and she cannot do math tutoring.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Hi Jordan,
Thank you for reaching out to use for help.
In regards to your sales inquiry, we recommend that you contact your seller for details regarding product availability. Your seller's ASUS UK Sales Representative should be able to provide an accurate information. We(ASUSUSA) don't have access to sales information so we won't be able to provide the information that you need.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUSUSA Customer Loyalty
- Cons mentioned:Performance
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works like an Android phone. Do not buy if you are looking for a computer!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Brit,
The Chromebook works more than an Android phone. Besides Android applications, it supports thousands of popular computing applications that an Android phone is not capable of supporting.
If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance, please email me at [email protected] and I will be more than glad to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty