Customer Ratings & Reviews
- Model:
- CX22NA-BCLN4
- SKU:
- 6403818
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ease of use, attractive price, and compact size of the 11.6" Chromebook. Many appreciate its lightweight design and long battery life, perfect for portability. However, some users note that performance could be improved, and there are limitations regarding memory and compatibility with certain applications. The screen's reliability has also been questioned by a few customers.
This summary was generated by AI based on customer reviews.
Terrible Support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We cannot get the defective AC adapter replaced. We purchased two more Chromebooks at Best Buy for our school. One of the AC adapter isn't working. The Chromebook charges just fine with the other adapter. Asus says to go to Best Buy. We go to BB and they tell us they can't do anything. They don't stock AC adapters. Contact Asus... I do not recommend buying Asus.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear SchoolIT,
Do understand the inconvenience this may have caused you, your dissatisfaction with the quality of the product and your recent customer service experience.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you need further assistance in replacing the AC adapter, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chromebook was heating up after 25 days of our first use and still do it. really disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Do understand your concern about thermal issues. It is normal for the Chromebook to be hotter than normal while applications are running.
When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. It does decreases or normalizes once utilization goes down.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It’s is waste getting error when in teams call.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy for kids education because I kid getting error every time when in team class and reached asked us to replace chrombook ASAP. It’s just brought in Aug 2020. Unable to return too.. need to contact asus .. I have another google chrome book which never gave me trouble. Please stay away :( hanging like hell.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you are encountering an error.
Are you using Microsoft Teams?
Can you please advise me of this error code?
I'm here more than happy to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Slow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow couldn't really connect to the internet..both it back the next day
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bass,
We are terribly sorry the device was super slow and could not connect to the internet and you had to return the unit and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Disappointed...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my daughter since learning remotely. Constant glitching, one of the USB ports stopped working, now it won't power on. Very disappointed, it's only been a few months. No longer returnable, I'll see if they have an option for someone to work on it that doesn't cost me as much as the unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you for sharing your feedback on this model. We're sorry to hear about the glitching you're having with this model. We would recommend that you perform a hard reset on this model. Please follow the steps below: 1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DIDNT CARE FOR THIS CHROMEBOOK
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i WAS NOT IMPRESSED WITH THEPICTURE ON THE SCREEN.
No, I would not recommend this to a friendNot User Friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most aggravating computer that I have ever attempted to use. Simple things like adding a printer/scanner or even the back m space button turned into a ordeal. By the time I finally threw up my hands in defeat, I was no longer able to return the laptop. Frustrating!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear MD57,
Certainly understand your concern on how to use a Chromebook. It comes with a web or cloud base OS that is fast, secured and easy to use and is becoming a popular choice of students because of these features.
Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides being a low-cost and lightweight, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well.
If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance, please email me at [email protected] and I will be more than glad to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Save your money and look elsewhere.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can barely function as a web browser. Will totally freeze up and crash if you try and use it for video chats, even GOOGLE hangouts chats. Tried to stream video on it and got no more than 5 frames per second. If you buy this for $200, you're paying about $200 too much.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LanM,
We certainly understand your disappointment regarding the slow system performance of the Chromebook.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, like Google Chat or Hangout, without compromising system stability and performance. Since this is a web-based computer and it relies on an internet connection for system stability and performance, please verify if the unit has access to a stable and a high-speed internet service. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Make sure the unit is running with the most current OS update.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not on my possession yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order was delayed! Don’t know when I’m going to have it.
No, I would not recommend this to a friendQuit working in less than a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working and there are none to replace with....
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the Chromebook. This is not the type of experience we want any of our customers to have.
If possible, give me a detailed description of any specifics in regards to your situation at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Died before it reached 2 years old
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was great for the kids at first. But my child just went to charge it not even 2 years into owning it and it started smoking. Completely unusable before even being 2 years old.
No, I would not recommend this to a friend5 months old and the Chromebook is dead
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had this Chromebook since August of 2020 and it has already died. My daughter has only used this for school work nothing else. Would not recommend Asus to anyone. Will be buying a new Chromebook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beck32,
Usually, the following can be performed if the Chromebook will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance with ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son used it one time and the keys stopped typing. I had to take it back. I hated it for him. He was so disappointed.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the keyboard. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not a great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not for us. From the beginning it ran very, very slowly. It froze up completely while it was plugged in to charge. Appeared to be made cheaply. Not a good experience. We returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your feedback. I am sorry to hear that the Chromebook you received ran slowly and would freeze up on you while using. I agree that it does not sound like a good experience at all and I wish we had an opportunity to assist as the CX22NA is great model. We always welcome feedback though so we can continue to improve and so if there is anything else that you can recall, please feel free to share with us at customerloyalty @ asus .com and provide a link to this post for reference so we can have this done (Please remove the spaces from the email address).
Thank you for choosing ASUS!
Best Regards,
Michael,
ASUS Customer Loyalty US Support
Extreme slowness and freezing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with all Chromebooks, sleek, light design. However Asus is slow and freezes applications any time it is plugged in. It is being used by a 2nd grader and can't keep up! Not impressed!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the issue with the unit freezing and moving slowly. This is not the type of experience we want any of our customers to have.
Please attempt the steps from the faq below.
If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to fix Chromebook crashes or freezes – Troubleshooting: https://www.asus.com/us/support/FAQ/1042804/
Chromebook
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Hopefully it was just defective. This thing ran as slow as a snail and would not work at all while plugged in, but also died quickly. Just not a good product.
No, I would not recommend this to a friendPoor response to request for repair
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chromebook would not charge. Taken to the store for replacement or repair. As of 12.25.2020 nothing has been done and there has been no text or email as to the status of this item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the Chromebook won't charge. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Is it that you are repairing through your reseller? You can further explain this matter to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DEAD ON ARRIVAL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand new and after charging it for almost 24 hours, it will not power. At all. It will not turn on no matter what I do. NEEDED FOR MY SON FOR SCHOOL. HUGELY DISAPPOINTED!!!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit won't power on. This must be frustrating, please attempt the troubleshooting steps from the faq below. If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Chromebook] How to fix Chromebook cannot power on – Troubleshooting: https://www.asus.com/us/support/FAQ/1042742/
Late arrival shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright. A lot smaller than I thought and doesn't function the way I imagined it would, but maybe that's just me. Also the package came very late. Very frustrating from bestbuy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Do understand your disappointment and the inconvenience this may have caused you if the Chromebook didn't meet your expectation.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance.
If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance, please email me at [email protected] and I will be more than glad to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It died in 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died right at 2 years when warranty expired. The battery stopped charging. Worked well for 2 years. Get what you pay for.
No, I would not recommend this to a friend