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Customer Ratings & Reviews

Your price for this item is $164.99
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The comparable value price is $219.00

Customer reviews

Rating 4.3 out of 5 stars with 1219 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers highly value the ease of use, affordable price, and compact size of the 11.6" Chromebook. Positive feedback also highlights its satisfactory performance and long battery life, along with its lightweight design. While some users mentioned the screen resolution could be improved, and storage space is limited, the overall experience is considered positive. Many appreciate it as a great value for basic web browsing and everyday tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,219 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it.. easy to use. Perfect for everyone! Thank

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Wasn’t for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the size and the keyboard but I had hard a tough time adjusting with the screen. It’s very washed out but I mean, you get what you pay for. Returned next day.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kianna,

      It's great to know that you love the size of the Chromebook and its keyboard.



      We do understand your disappointment and the inconvenience this may have caused if displau didn't meet your expectations. The screen resolution is HD, adjusting the brightness level, using the hotkey, usually enhances viewing quality.



      If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for kids. My kid loves it so much. Yes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The little chromebook that could....

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, i love this little chromebook. It is very convenient, and incredibly handy. So many uses! But i mainly watch netflix and surf the web.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been working great. I used it to replace a sluggish iMac by connecting it to an external monitor and keyboard and it has worked really well for us. It seems to have the same specs as the more expensive Chromebox which I had planned to purchase instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Very Great Purchase I Have Made. Quick And Fast Customer Service. A Pleasure Every Time I Shop At Best Buy. I Look Forward Every Time I Shop At Best Buy Customer Service. The Online Pick Up Was Fast and Efficient. My Orders Are Always On Time. I Definitely Will Be Shopping Again Soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Sale Item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is grainy, at least on my screen. No idea what it looks like on the other end. only one USB port. All in all was a great purchase for me. Needs a physical cam cover.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My quality Chrome book!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the chrome book was excellent for my younger son! It is one of the best there is. Thank you so much Bestbuy. It was a pleasure doing business with you all! Kudos!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xmas

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's all about Xmas! Haven't used or opened it yet. But there is a very special lil girl whose gunna smile cuz i know the quality n price i paid for it makes meh happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Chromebook. Bought this for my daughter and she has no problems connecting to the Wi-Fi, or getting into any school links. It does have the option to have family link which you can set parental controls if needed, even to block out bad sites.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for the buck while on sale.. my 5 year old love it. He's just in kindergarten and using it to do K..Academy and school work. Good battery life and management with Google family monitoring capability. I end up buying multiple for my kids.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 2 out of 5 stars

    Avoid

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid if you need a small computer. Very limited functionality. Would be good for watching videos, but not much else. Keyboard and mouse are very annoying. No Delete key and some other useless keys. Two stars because I didn't realize what a Chromebook was, will buy a Windows machine like I had with some functionality and USB ports.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with the keyboard and touchpad. Rest assured we will have this information passed on to our team. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Collage gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went on Friday night found one we liked but wanted someone to OK when we went back Saturday the price went up by more than $50 so that is how we got this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for daily/normal use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is good for any basic needs. It works well and I haven't had any issues with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for surfing and watching video

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for surfing and watching video. Sounds quality is average and battery life is below average. Display is acceptable for the price.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    asus chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was excited when i first recieved the chromebook but seems to have a problem freezing up ocassionally otherwise its a nice little book

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk. Threw away because it sucked. Do not buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful little chromebook.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light yet durable. Great size for one hand holding. Good quality screen, keyboard, and touchpad for the price. Set-up was very easy, connecting to Wi-Fi, and loading google account. Reccomended for young users and as a secondary internet device.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not charge anymore

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed having this laptop but for the past two days it lost its charge and then would not charge again. I tried a hard reset and that did not work as well as trying a new charger. I’m disappointed that it has stopped working since I’ve only had it for a little over a year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Nice but defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited. This was a nice, small, lightweight laptop. Heard great things about chromebooks and love Asus. Day 15, the computer freezes then turns off continuously. Only used maybe 2 x per week noticed it happened again maybe day 20.. ultimately geeksquad thought motherboard or cpu issue and let me return it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kwreview,

      Indeed, is nice, small and lightweight and it's great to know that you love ASUS.



      We certainly understand your disappointment and the inconvenience this may have caused if the Chromebook is freezing and doing a auto restart. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.



      If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus