Customer Ratings & Reviews
- Model:
- CX22NA-211.BB01
- SKU:
- 6449513
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the ease of use, affordable price, and compact size of the 11.6" Chromebook. Positive feedback also highlights its satisfactory performance and long battery life, along with its lightweight design. While some users mentioned the screen resolution could be improved, and storage space is limited, the overall experience is considered positive. Many appreciate it as a great value for basic web browsing and everyday tasks.
This summary was generated by AI based on customer reviews.
Good price, bad execution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning today, it’s just is too slow for my needs. For some reason this one needs to be fully charged before it will turn on…not sure if it’s defective or not.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nashy,
It's unfortunate to hear that you returned the notebook. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Screen quality
Not worth the $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned... not worth it. Moves slow, screen isn't clear. Not designed for work projects, maybe for young kids.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Greeneyez,
It's unfortunate to hear that you returned the Chromebook because it was slow and the screen didn't meet your expectations. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Screen quality
Trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely trash Wi-Fi sucks screen resolution is horrible. It’s a pain in the but to use and navigate
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CaptnFartz,
It's regrettable to hear that the WIFI is not working correctly and you are not pleased with the screen. This is not the kind of experience we want our customers to have. Have you updated the Chrome OS? Please refer to the link below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Chromebook Tips - https://www.asus.com/me-en/support/FAQ/1015228/
I wish I didn’t purchase this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. This stopped operating properly within 2 months of use. I can only use it in guest mode. I threw it in the closet and forgot about it until this review popped up. Waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SNicol,
We're sorry tohear that your Chromebook stopped working. Can you please provide us with more information on the issues you're experiencing? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Major issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than one week, this laptop stopped charging. Followed the instruction from ASUS and nothing helped. The charger works fine as I had tested with another computer. It is unfortunate that this laptop has charging issue as otherwise the build quality was good. This computer is now completely not charging and therefore useless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this unit. Seeing that you tried those troubleshooting steps and the issue persist, We would recommend that you have this unit sent in for servicing.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Horrible Chromebook!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst chromebook I have ever purchased. I needed this to help my 6 year old son do homeschooling and it gave me soo many problems. I brought it in at least 3 times for service and it was a complete disaster! Never, never, never buy this product!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AyannaM, I am truly sorry to hear about your bad experience with our Chromebook. This is absolutely not the kind of experience we want any of our customers to have. Could you please explain in details the issues you were experiencing with the unit? I would love to help! Can you please provide us with your case or RMA number so we can have our team look into this issue? We value your feedback and concerns as this will aid in any improvements that need to be made. Please reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Too cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cheap so unless it’s needed not worth getting it , it will do what it supposed to do but it’s a little slow , but for the price it’s cool
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Esco,
We're sorry to hear about the unfortunate experience you're having with your computer running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you perform a powerwash on this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
If you are used to Chromebook, you may like it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my preference so it was returned within the first few days of buying. I don't prefer to use Chromebook so that is why I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mdy00,
We certainly understand the inconveneince if the Chromebook didn't meet your computing needs.
It comes with a web or cloud base OS that is fast, secured and easy to use and is becoming a popular choice because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides, it is low-cost and lightweight, and supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance with other ASUS products, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Amazing Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus far, it’s pretty decent. Got DoD @ $99.99, so that makes this a 5 star purchase. Please keep in mind, I bought/use this for the simplest of tasks, primarily checking emails, YouTube, and google. Not sure this is the machine for you if you plan on using it for high volume/more intricate tasks. **Issue won’t let me change the “overall rating” from poor. Definitely would be in the “good-excellent” range.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PupDogg,
We appreciate your feedback on this model. We are pleased to know that this device has been performing and fulfilling the purpose you intended for it. If you need any assistance please don't hesitate to contact us via email at customerloyalty@asus.com and provide this link for reference. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
I would look into other product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a laptop you would want if you need to use this for work. Maybe a personal simple laptop for a teenager.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HeyyyGee,
Thank you for sharing your feedback on this model. We're sorry to hear that this model did not work for you. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Google garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality build. But the OS is made on the knee and is designed to work only with Google. It sees the disk, it sees the network, but if you want to distribute data to your network, you won't be able to do it. From the moment of purchase to the moment of the decision to return this Google garbage, 3 hours passed. Take care of your time. A raw system with the ambitions of a media giant.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Denis,
Thank you for sharing your feedback on this model. Please allow us to make your experience with ASUS a better one.We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Keep freezing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was for my kid to study school works. Only using the zoom and word doc. Keep getting frozen. Need to ask for service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issue you're having with this model. We would recommend that that you perform a power wash on this model. Please follow the steps below: https://support.google.com/chromebook/answer/183084?hl=en
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Worst purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my mom to use while she’s take Dialysis, but she was unable to use it, because she passed away. So, I decided to keep it for myself. I didn’t like it, and wouldn’t recommend it to anyone else. I was limited to what I could do on it. It was too late to return it, so I gave it away, and bought another Apple laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KiKi,
Thank you for sharing your feedback on this model. We're sorry to hear that this model did not work for you. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Dont waste your money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is basically a web browser. Cant do much. Its basically loaded with Google apps. Which i never wanted. I get inappropriate "Google Classroom" ads, every day in my email. This machine can do little more than let you watch You Tube, use the browser. Cant download game apps. Really cant do anything. Very disappointed. I returned mine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GilTheThrill,
It's unfortunate to hear that you return the unit because you weren't able to download apps. What you've experienced was not intentional and this is a random case. Seen that this model comes with a Chrome OS, you will not be able to download most apps from Google Play Store. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Excessive Freezing, Rebooting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this laptop for only a week or so, it kept freezing up, which seemed uncharacteristic for a new device. I had to reboot the laptop way too often. The geek squad showed me how to reset the laptop, which was supposed to help with the freezing, but the freezing continued and I was forced to return the ASUS laptop. I would end up exchanging it for a different laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the notebook was freezing, and you were forced to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another unit, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worst Electronic Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 laptops due to the price. They weren't in stock; I had to order through an unimpressive sale associate and her manager to have it delivered to the store. A warranty wasn't offered. After a month, the first laptop won't turn on. The second laptop is now having audio complications. Worst electronic purchase I've made this far.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the unit not powering on and the audio issues you're having with this model. We would recommend that you perform a powerwash on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this chrome book for my son school after a month it was turning off and on by itself. Took it back to store they couldn’t help with the problem since it was past 15 dat return policy and only did a power wash which help the computer to turn on again now after two months it completely stop working or charging not worth it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kissy,
We're sory to hear that your Chromebook stopped working. Please allow us to make your experience with ASUS a better one. We would recommend that you have this unit sent in for servicing so we can gave our team look into this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Crappy laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great at first now the charger cord wont work and keeps blinking orange
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zaya,
It's unfortunate to hear that the unit failed to charge. This is not the kind of experience we want our customers to have. Have you tried to use a different power outlet? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042761/
looks nice but doesnt last
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poorly made product..it was used as a spare and used very little the few months i had it..the pix was pretty good, speed was intermittantly ok but the modem stopped working so i returned it and bought another brand...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear scoobydoodle,
We're sorry to hear about the unfortunate experience you had with the speed on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Save your money for something better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to start up. Then it shuts off the screen all the time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SaharaandMe,
We're sorry to hear about the issues you're having with the your unit shutting off. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps below: Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support