Customer Ratings & Reviews
- Model:
- CX22NA-211.BB01
- SKU:
- 6449513
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the ease of use, affordable price, and compact size of the 11.6" Chromebook. Positive feedback also highlights its satisfactory performance and long battery life, along with its lightweight design. While some users mentioned the screen resolution could be improved, and storage space is limited, the overall experience is considered positive. Many appreciate it as a great value for basic web browsing and everyday tasks.
This summary was generated by AI based on customer reviews.
Doesn't last long
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this chromebook for 6 months and it has now stopped working. It was great as long as it worked. It wasn't used often as it was only for at home school for my son. No damage to this chromebook and one day just wouldn't turn on. The charger lights up but it won't turn on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BreyBrey,
It's very unfortunate to hear that your Chromebook failed to turn on. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you doing a Hard Reset? Please attempt the steps from the FAQ below. For more information send us an email at customerloyalty@asus.com and provide this case number (N2107016623-0063) for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042742/
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic emails is all your going to get. Shop for a different Chrome book
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear that this Chromebook did not work for you. Can you please provide us with more information on the issues you experienced with this model? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you wish to discuss this matter with us, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package arrived with no invoice or return slip. Nothing to show I bought this. Took 5 hours to update with 2 crashes that shut the laptop off. The laptop is extremely slow to load. And now after a few days the screen doesnt work. I'm so mad that i wasted time buying this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit crashes and it is slow. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly - https://www.asus.com/support/FAQ/1042398/
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/FAQ/1042499/
Not good at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally Thought it was very subpar even for something inexpensive. I felt I should’ve got a MacBook. There is huge lag in response time and things don’t load as quick as it should not does it have a good graphics. Total waste of money. Buy something else if you can
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the unit lags and the graphics are not good. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money…..not good at all keep freezing smh
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johanne,
We're sorry to hear about the unfortunate experience you're having with your Chromebook freezinng. Please allow us to make your experience with ASUS a better one. We would recommend that you perform a powerwash. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
New Asus Chromebook OS Crashes first week of use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus chromebook was great at first. A week later , Chrome OS crashed. Took a day online to find fix. Downloaded Recovery File. Restored system. Worked good one day then crashed again. Restored again, then 3rd crash the same day. Defective chromebook. Need replacement.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RamboAsusChrome,
It's unfortunate to hear that the Chrome OS crashed and you had to restore it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. Does this happen at random intervals? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really sucks. Spend the extra money and get a regular laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nanam,
We're sorry to hear about the unfortunate experience you're having with this Chromebook. Can you provide us with details on the issues you're experincing with this model? We would love to have your issues reolved in a timely manner. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not good to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big hastle to get use to it in busy schedule. So returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your concern on how to use a Chromebook.
The Chromebook comes with a web or cloud-based OS that is fast, secured and easy to use and is becoming a popular choice because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides, it is low-cost and lightweight, and supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance with the Chromebook or other ASUS products, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
You get what you pay for I guess...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this computer. It was a great buy for a Chromebook. I got four month's use out of it and then it just shut off one day and wouldn't come back on. It won't take a charge, I bought a new charger and tried that. Nothing. So disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jami,
We're sorry to hear that you're having troubles poering on this model. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Greg 128
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this chrome book for my 9 year old daughter about 3 months ago. As of yesterday this chrome book will not turn back on. The screen is black. I will not recommend this chrome book.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gej128,
We certainly understand the inconvenience this may have caused you.
Usually, the following can be performed if the Chromebook will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good. Small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. Good for children. I am satisfied for my purchased
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm happy to know that you are satisfied with the purchase. If you have any technical concerns that reflect a 2 star, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
slow but ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Start up was not.as fast as other I had before in the past
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mrg65,
We're sorry to hear that your Chromebook is running slow. Please allow us to make your experience a better one. We would recommend that you perfrom a powerwash on this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returning it.....very slow...freezes up at times..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit freezing. This is not the type of experience we want any of our customers to have. Have you updated the Chrome OS? Are you having multiply taps open at once? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://support.google.com/chromebook/answer/6309225#zippy=%2Cchromebook-is-slow%2Ctouchscreen-doesnt-work
Chrome laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Chrome laptop thinking that it will work like a computer, but it does not, no Windows program available, I tried to upload a program from a cd and did not accept the program, very disappointed, I would not recommend it ….don’t but it…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the response, certainly this model does not work with Windows Application. It mostly works with Chrome applications. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Disaster of a Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good at first and affordable but, it came in a damaged box. Do not recommend this Chromebook. It was very slow and takes up to 2 minutes to boot up. Very cheap plastic and has other issues with the charger itself.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Omen30L,
We're sorry to hear about the unfortunate experience you're having with your Chromebook running slow. We would recommend that you perform a powerwash on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in july and it wont even charge or turn on. Last used it a month ago and it was fine and now it wont work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Katie, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I'm sorry to hear that the unit will not turn on and I'm happy to assist. You may use the following link to attempt few troubleshooting steps for the issue mentioned however if the issue still remains the same please reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. https://www.asus.com/us/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Junk-doesn’t turn on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped powering on, had less than 2 months and have only used a handful of times. Went to use it today and the display is black and will not power on. Too late to return now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hannah,
We're sorry to hear that your unit stopped powering on. Please allow us to make your experience with ASUS a better one. Please attempt the steps below to perform a hard reset.
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persist, we would recommend that you reach out to Best Buy support.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Dead within 3 Months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. Will not power on and a hinge has already broken. Purchased in April, dead by July. Unable to contact support as support website won’t load.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wendy,
We do sincerely apologize for the inconvenience you have experienced with your hinge and the unit not powering on. We do value our customers and take negative customer service experience very seriously. Please allow us to make your experience with ASUS a better one.
For further assistance, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107016623-0067) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these. My young kids just used the internet for some school things. They both died in less than a month. They won't charge or turn on. These are crap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amber,
It's regrettable to hear that both units failed to charge and turn on. This is not the kind of experience we want our customers to have. Have you tried a hard reset? Please attempt these steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042742/
Do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't turn on. Only used for 1 hour. Battery is trashed. The computer doesn't even let you run it from being plugged in, only from battery. Trash product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maverick,
We're sorry to hear that you're having issues with your unit powering on. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/