Customer Ratings & Reviews
- Model:
- CX22NA-211.BB01
- SKU:
- 6449513
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the ease of use, affordable price, and compact size of the 11.6" Chromebook. Positive feedback also highlights its satisfactory performance and long battery life, along with its lightweight design. While some users mentioned the screen resolution could be improved, and storage space is limited, the overall experience is considered positive. Many appreciate it as a great value for basic web browsing and everyday tasks.
This summary was generated by AI based on customer reviews.
asus 11.6 chome laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great for what i us it for... Don't need a 1200 dollar lap top for my needs. is just fine....
I would recommend this to a friendGREAT COMPUTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Gets the job done. Bought as a Christmas gift for my kids. They love them
I would recommend this to a friendnew chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves her new Chromebook. It helps her with her homework.
I would recommend this to a friendPerfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is perfect in every way, I love it and I would buy it again.
I would recommend this to a friendThe best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea that it not to big and i can use it for everything.
I would recommend this to a friendNada
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Cheap Chromebook, on its way to the dump.
No, I would not recommend this to a friendWorst Customer Service of any Chromebook maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor build quality..but servisable. I love Chromebooks and have bought/given as presents about 10. So if you buy a cheap product you need good Customer Service and warranty. The Best is ACER..Then DELL..Lenovo is OK....the Worst is ASUS and close to worst is SAMSUNG. They will try to stiff you every chance they get.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Prairiedog555,
We certainly understand your disappointment and the inconvenience this may have caused if the Chromebook didn't meet your expectations.
All ASUS products are build in compliance to international quality standard and each one undergoes intensive quality control testing and inspections, customer service is available 24 x 7.
If you need further assistance with the Chromebook or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
frozen and unusuable now
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it worked well enough for a good while, i dont have anything installed and just needed something to watch class lectures on. but i dared to open 4 tabs at once and now its on a cycle of constant crashing. probably my fault for getting such a cheap one though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you perform a power wash on this model. Please follow the steps below: https://support.google.com/chromebook/answer/183084?hl=en
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Happy with Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Online shopping easy. I recommend the chrome book
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm happy to hear that the product meets your needs. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Power not turned on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using it for one month. The laptop doesn’t seems to be working. My son uses the charger correctly and still nothing shows up. Wasted my money on it, for it not to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sumaly,
We're sorry to hear that hear that you're having issaues with the computer powering on. Please allow us to make your experience with ASUS a better one. Please perform a hard resett
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Very slow processor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very slow and not what I expected. That’s what you get with the price I paid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the disappointment you're having with the processor on this model. We would recomment that you uninstall unnecessary Chrome apps and extensions and also clean up and connect your cloud storage. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Worked for 2 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy!!!! I purchased this item on 5/26/2022 and it stopped working 7/30/2022.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angie,
We're sorry to hear that your unit stopped working. Can you please provide us with more details on the issues you're having with this model? Is it that it's not powering on anymore? Please follow the steps below to resolve this issue: 1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not a good chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not dependable. Replaced acer chromebook with this thinking low cost is ok for chromebooks but this is unusable. Heard good things about Asus but this one is a dissappointment. You get what you pay for that too some of the times. Stay away
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the disappointment you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t buy again my wifi crashed while I was watching a video on YouTube after 5 minutes of me turning it on it then spazzed out and turned off and I’ve been pressing the power key for about 20 minutes now and has yet to turn back on( mind you this is only my 3rd owning the laptop)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the WIFI crashed your Chromebook. This is not the kind of experience we want any of our customers to have. To resolve your issue, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://support.google.com/chromebook/answer/3227606?hl=en
This thing sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It won't let me get on the internet not even as a guest
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience if you are experiencing internet connection related issue.
Since this is a web-based computer and it relies on an internet connection for system stability and performance, please verify if the Chromebook has access to a stable and a high-speed internet service. Also, you may need to go to Settings, Network, and click "Add connection" in order to add your wireless router SSD ID.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
STOPPED WORKING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my 9 year old for Christmas. Let's just say he gor 5 months off of it because it stopped working. It won't come on or ANYTHING! I;m not surprised, you get what you pay for but this chromebook is a piece of CRAP!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your chromebook is not powering on. Please allow us to make your experience with ASUS a better one. Please atempt the steps below:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer makes funny noises and broke down after 2 weeks. Dropped it off at the geek squad for repairs and they had to ship it back to the manufacturer for parts to be replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DrJay,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Let down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes too much when using a web based telehealth platform
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Itsmylifenow,
We're sorry to hear that Chromebook crashed. We would recommend that you perfrom a power wash on this model. Please follow the steps below to do so. Here: https://www.asus.com/us/support/FAQ/1042702/. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible horrible not user friendly at all
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your concern on how to use a Chromebook and the inconvenience using it.
Chromebooks come with a web or cloud-based OS that is fast, secured and easy to use and is becoming a popular choice of because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides, it is low-cost and lightweight, and supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance with the Chromebook or other ASUS products, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty