Customer Ratings & Reviews
- Model:
- E210MA-212.HCW11
- SKU:
- 6476905
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the lightweight, compact design, affordable price, and long battery life of the 11.6" Laptop. They find it easy to use and suitable for basic functions. However, some customers have concerns about its slow performance, limited storage, and small RAM.
This summary was generated by AI based on customer reviews.
ASUS LAPTOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not aseasy to use as they made sound to use I'm not a computer person that is why I chose this computer.You can't download google or chrome on to dessk top.each time i tri to find netflix you have to go through all kindss of things to find would not recommend for person if this computer is your first terrible. WASTE OFMONEY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you are unable to download the apps you need. This is not the kind of experience we want any of our customers to have. Are you getting an error code? Usually, if your unit is in Windows S mode allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing. Please refer to the link below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1034213/
- Cons mentioned:Slow
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's so slow that it takes 5 minute to open an app
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Battery life too short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it, because It was draining battery while closed. According to Geek Squad representative the Celeron processor is too slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear March,
We're sorry to heasr about the unfortunate experience you had with the battery life and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Battery is garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for less than 5 months and the battery is already garbage. It burns battery quickly while turned off even. General use time was about 16 hours a week and it couldn't handle that work load.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bowen,
I'm sorry to hear about your issue with the battery life. This is not the kind of experience we want our customers to have. Have you tried to close all background apps and update your Windows OS? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Windows 11 CRAP
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because still had Windows 10. Initial boot and start up automatically downloads and installs Windows 11, no choice, no option. Geek Squad can't fix, Says it's a software problem/ASUS issue. Battle continues....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RKinch, I'm sorry to hear of the issues that you're having and I'll be happy to advise. For any questions or concerns you may have regarding windows 11 please visit this link for more information: https://www.asus.com/support/FAQ/1046223/ However, if you should have any other concerns or feedback feel free to reach out to us at [email protected]. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Can’t walk and chew gum at the same time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from the flash memory is horrible making it unable to effectively multitask. If your looking for Asus get a zenbook or something with a SSD. But the numeric keypad is nice.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tony, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I will be letting the related department know about this concern for continuous improvements to the product line. We value your feedback and concerns as this will aid in any improvements that need to be made. However, if you should have any other concerns or feedback feel free to reach out to us at [email protected]. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Thank you Asus & Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is based on three months of using this model. For what I needed and was looking for this notebook pc has been amazing. No issues, crashes and glitches. There is a front facing camera.. not the best quality but it works. I'm not picky. Same with the display. Both are decent. The keyboard doesn't light up again.. no biggie for me. I love the portability. For what I payed, this pc is amazing. Small but mighty!
I would recommend this to a friend- Cons mentioned:Slow
TO BE HAPPY JUST AVOID THIS LAPTOP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is soooo slooooooooow. Of course it only has a sub-basic celeron so you should not expect too much. The body and screen are very flimsy so be careful of breaking or damaging it when using it. It came with W11S and can be taken out of that to use like a regular windows 11 laptop. The touchpad with those numbers on it are a nice idea untill you realize that touching and clicking on it too much will damage it. The battery? It died after leaving it OFF overnight on 100%. The next morning it had to charge from 0%! I guess for the price I could forgive 64GB storage (remember you dont have 64GB free, windows 11 takes up a huge chunk of it). BUT THERE'S NO SD CARD SLOT! Meaning you have to stick in a memory stick everytime you use it if you need space for files. Anyway Pros: 1. small and light 2. light and small Cons: 1. too easy to break 2. too slow 3. no sd card slot 4. battery is like playing russian roulette 5. ports (ex, hdmi and usb) seem like they're about to snap out/off if you stick anything in them. I have only used it a few hours but I wish I did buy this piece of scrap plastic. I would return it if I could but I study abroad and left the USA. I would say invest in a i3 or ryzen 3 as a minimum. Why intel is making or selling celeron or pentium chips in laptops is beyond me. Sure they are cheaper but then the laptop companies have them in the cheapest of cheap laptops so you know you shouldnt buy them. I will see if I can find some sucker to buy it. Perhaps I got a dud..or people leaving good reviews on here are bots or never really had a good laptop before.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Henhen,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products are manufactured with materials that complies with industry quality standard and each one undergoes intensive quality control testing and inspections, issues you experienced with the laptop are random. About the slow speed or performance. An an entry-level laptop it does run basic or light computing applications without compromising speed, just ensure Windows is up to date and the laptop has access to an established router and internet service is working properly while accessing web applications since poor and unstable internet connection will definitely affect system speed and performance.
Your concern regarding the battery draining faster than normal, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again.Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Slow
Very Slow Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this to use to run diagnostics on vehicles. It was too slow so we retuned it. 2 stars because Best Buy returned it without a problem.
No, I would not recommend this to a friend - Pros mentioned:Lightweight
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. Not too big not too small. Just be carful can sometimes activate the calculator using the touch pad
I would recommend this to a friend A very good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like so much! This laptop is very good for basic functions.
I would recommend this to a friend- Cons mentioned:Slow
Missing Mini SD card slot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop thinking i could use it for school but it is very slow, i wouldnt even recommend this laptop for browsing the internet. Mine was also missing the slot for mini SD card slot like it has in the pictures so no expandable memory.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear nemesis1224,
We're sorry to hear that this model is running slow. Please allow ua to make your experience with ASUS a better one. Please follow the steps in the FAQ below to resolve this issue.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/