Customer Ratings & Reviews
- Model:
- C423NA-BCLN5
- SKU:
- 6425046
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, affordability, and compact size of the 14" Chromebook. Positive feedback also highlights its performance and battery life, making it suitable for everyday tasks. However, some users experienced issues with screen quality and compatibility with certain programs. Concerns were also raised regarding the amount of RAM available.
This summary was generated by AI based on customer reviews.
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good running machine. Can't do to much at one time lads and slowed way down
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ross,
It's unfortunate to hear that the unit is slow. This is not the kind of experience we want any of our customers to have. Certainly, doing multiply tasks will slow down the unit depending on the usage. To improve performance, please ensure to close all background apps. If you need further assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this computer for virtual school. Processes a little slow, but ok for the price.
I would recommend this to a friendChromebooks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sufficient to look things up. Im not a fan of chrome setup. Prefer either Windows or apple
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we truly appreciate it. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
eh.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE CHARGE PORT STOPPED WORKING, OTHER THEN THAT I WAS PRETTY SURPRISED HOW WELL IT WORKS
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the charging port failed, this must be frustrating. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If possible, you can reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Works as described
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described, BUT absolutely not upgradable. you get what you get
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued customer, thank you for bringing this to our attention and please allow us to apologize for the inconveniences this may have caused. We do appreciate your feedback as this will aid in any improvements that need to be made to the model. If you should have any other concerns or feedback we would love to hear it, you can reach out to me directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Computer
Gary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer stopped working as soon as I opened it … when I returned it I was told I must have dropped it , which I did not . They did not offer to fix it and would not refund my money. I will never trust Best Buy for any future purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary,
We're sorry that your computer stopped working and that you had to return it. If you wish to discuss this matter with us, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Price
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for the money, windows would've been better. Not terrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this does just what i want it to for my daughter and she loves it
I would recommend this to a friendLaptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse pad quit working after a month other than that a good laptop
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your mouse failed to work. This is not the kind of experience we want any of our customers to have. Please attempt the troubleshooting steps from the faq below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1042788/
Slow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chromebook is compact and lightweight. But it is super slow when u open multiple tabs. It hangs and there is a lag to reload pages. I did not like it. I would not recommend for people who is looking for speed. 1-3 tabs at a time may be fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NavadeepY,
We're sorry to hear about the issues you're having with your unit running slow. Please allow us to make your experience with ASUS a better. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042804/
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a decent machine, I needed a windows system so I returned it and got and HP
I would recommend this to a friendChromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure I like this. My HP was better and easier to use.
No, I would not recommend this to a friend- Cons mentioned:Screen quality
Didn’t Like Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally didn’t like this laptop at all. The quality of the picture and the quality of the keyboard is very cheap in my opinion. I couldn’t get past that so I didn’t bother to look into the performance, I returned it right away.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dizert,
We do understand your disappointment with the quality of the product and the inconvenience this may have caused.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the Chromebook is a decent laptop that is perfect for running basic and light computing applications, without compromising system stability and performance.
Should you need further assistance with the product or other ASUS produts, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
You get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a base model Chromebook. Not much more to say.
No, I would not recommend this to a friend- Cons mentioned:Screen quality
Screen Issues/Shutdowns
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 5 months the screen is flickering and rebooting. When I close the screen it will turn back on when I close the screen and reopen, but everything I'm working on closes. Awful!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adriane,
Thank you for sharing your feedback on this model. We're sorry to hear that your screen flickers. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform a power wash on this model.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Chromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I can download windows. It was good overall
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, we do appreciate your feedback on this. Chromebooks don't officially support Windows. You normally can't even install Windows as Chromebooks are ship with a special type of BIOS designed for Chrome OS. If you should have any other concerns or feedback we would love to hear it, you can reach out to me directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is garbage. I’ve returned two units in six months. Both for the same problem. The second time I returned the unit, my intent was to exchange it for a better, more costly unit and pay the difference. I was told that I couldn’t return the laptop because it was outside of the fourteen day return period. While I understand the return policy, I would think that previously returning the same unit for the same problem would carry some weight, but it didn’t. As a business owner myself, I understand the return policy. However, if I deliver an inferior product to a customer, and they return said product on multiple occasions, I’m going to let the customer return it, and provide a credit. Especially if if that customer is willing to upgrade and spend more.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor functionality of curbside service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad too taught. Fair operating system. Few outside ports.
No, I would not recommend this to a friendDidn't work for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because it was shutting off and instantly turn back on right after randomly. Worst part of all is that it was rebooting in the middle of my son's zoom class. I returned it after the 4th time it did that. I originally thought my son was the issue, but nope it did it to me too.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rcross,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. If the Chromebook is shutting down randomly, doing a Power wash using the hotkeys, "Shift + Ctrl + Alt + R", and updating the OS will resolve the issue. The following can also be tried, to prevent this from occurring. If running with the battery only, please make sure the battery has an ample amount of charged life.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool I really like this laptop it’s fancy in its own way
I would recommend this to a friend