Customer Ratings & Reviews
- Model:
- C423NA-BCLN5
- SKU:
- 6425046
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, affordability, and compact size of the 14" Chromebook. Positive feedback also highlights its performance and battery life, making it suitable for everyday tasks. However, some users experienced issues with screen quality and compatibility with certain programs. Concerns were also raised regarding the amount of RAM available.
This summary was generated by AI based on customer reviews.
Chrome Book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fond of the Chrome Book; Use to Windows OS instead
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NOTHING,
I'm sorry to hear that you are unsatisfied with Chrome OS. That certainly sounds like a frustrating issue. If your daily workflow requires Windows OS, then I would recommend contacting Best Buy for a return. If you have any general or technical questions, please email me at [email protected] and include case #N2012082291 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Useless don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Literally useless I can’t play music on this crap at all,I downloaded apps to play music it won’t play it & when I tried to transfer my music from a storage device to the computer it wasn’t enough space so I tried to play the music off the hard drive still wouldn’t play. I like to watch movies I bought hdmi to usb c cord to connect to my tv since it can’t cast to tvs. Plugged it in & it only will show the background even when you go on the internet it only shows your wallpaper/ background. Tried to play a movie nothing. This chrome book is useless I wish I didn’t waste my money!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thay,
It's unfortunate to hear that you are not pleased with the Chromebook. Are you getting an error code whenever trying to play music or opening a video? Depending on the file extension/format, you might need specific software. As for extending your screen, please refer to the FAQ below. For further advice, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://support.google.com/chromebook/answer/1060909?hl=en
ASUS CROMEBOOK
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can wrote a accurate review my asus laptop was stolen hours of me purchasing it from gulfport, ms best buy. Worst part is i didnt even get to opent he box to c what it even looked like. And there isnt anyway of tracking this product due to there is no SSID# or no product # for this item. No warranty well cover lost or stolen item/ items witch doesnt make any since considering that all cellphones have gps once turned on has a IP ADDRESS so it can b located well all laptops also have a IP address once connected to the internet or wifi hotspot so it can also b tracked but asus or bestbuy cant seem to track or trace any of thier chrombooks nomatter whitch companies make them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear that your Chromebook was stolen. We would recommend that you reach out to us so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Compatibility
Don’t waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A useless piece of garbage, slow - cannot do the most basic tasks, does not work with MS Office. Fine if you send/receive 5 emails a day. Maybe a good choice for Grandma.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is slow. This is not the kind of experience we want any of our customers to have. Have you updated the OS, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042398/
Only for school age kids
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SLOWWW.... It's also a chrome book so you cant make it your own.. i would only get this if you were doing school and needed a chrome book. Otherwise its not worth it for day to day use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lexieb91,
We're sorry to hear about the unfortunate experience you're having with your unit being slow. We would recommend that you back up your data and perform a power wash. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Screen quality
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It quit working January 6th. I plan to return it. Unhappy. I bought it as a gift for a friend. She said she had issues from the start, with the keys
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stoneage,
We certainly understand the inconvenience this may have caused.
Usually, the following can be performed if the Chromebook will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit, do not power on the Chromebook until the battery was charged. In regards to the keyboard, we recommend that you send it in or service to have it replaced if defective.
If you need further assistance with the Chromebook, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Price
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product, yes price is good , but not worth is ! Slow not responding , good for type maybe or read a book smh!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment regarding the slow system performance of the Chromebook.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the laptopis a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance. Since this is a web-based computer and relies on an internet connection for system stability and performance, please verify if the unit has access to a stable and a high-speed internet service. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Ensure the unit is running with the most current OS update.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so hard to deal with. according to the Best Buy employee, it works just like my DELL, that it was guaranteeing me i wont have any problem. he lied due to a chromebook does not even have MS Office.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience with the product. Seen that this model comes with a Chrome OS, Windows OS applications will not be compatible. You can use the Sheets and Word from the Google inventory. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
chromebook repeated failur
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Asus 14" was purchased in february of this year and just went dead when i attempted a 'simple' update. My previous chromebook was an HP 14", bought in Novemember of 2020 and went dead on a similar 'update' barely a year later. I need a replacement and love everything about chromebook except that it is not dependable. Which makes in unnacceptable to buy another ... unless someone reads this review and gives me a reason otherwise.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TedS,
We sincerely apologize for the failure of your chromebook after an update. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. To troubleshoot the issue please follow the steps in the FAQ linked below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2111033516-0038" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - Chromebook cannot power on: https://www.asus.com/support/FAQ/1042742/
Computer review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this computers a Christmas gift for a granddaughter. We had bought one for her a couple years ago and she loved it so I’m sure she will love this
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Giggles,
Thank you for sharing your feedback. She will definitely enjoy this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Dings after shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was dinged up pretty bad with shipping . Next time I will just pick up from store. Doesn't seem like care is taken I to consideration when item is being shipped.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience, are you referring to your Chromebook being damaged during shipment? If that is the case, you can reach out to your place of purchase. For further advice, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not one you should get
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it really. I will say the keyboard didn't feel cheap. I also liked that the laptop screen can lay all the way flat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, are you experiencing any technical issue that reflects a 2 star? Feel free to explain to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
From very satisfied to deeply disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chromebook worked great until February 4. After that it stopped charging. It hasn't been 6 months since I bought it. Of course, it died after I could return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry the device stopped charging and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending having the unit return to Best Buy for servicing under the ASUS warranty. You can also have the unit send to ASUS for repairs. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was very slow turning on and also shutting down. It was difficult to get apps and interact with other electronics. It took 5 days to finally add printer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about how slow the unit is, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Fix Chromebook problems: https://support.google.com/chromebook/answer/6309225
Not worth the cheap price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its cheaply made and the direct connection is slow. Only thing going for it is cost. But better off getting a more expensive computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with the build quality of the Chromebook and the inconvenience regarding the slow system performance of the unit.
The Chormebook was manufactured in compliance with industry's quality standard. In regards to its slow performance, since this is a web-based computer and it relies on an internet connection for system stability and performance, please verify if it has access to a stable and a high-speed internet service. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Ensure the Chromebook is running with the most current OS update.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Total disappointment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this chromebook for less than 6 weeks. It is a total disappointment. It goes black after about 5 minutes. It also overheats. I feel it should be replaced but was told by best buy in Florida that because I have had it for more than 15 days they would have to send it away. I need it for my work but the manager had no empathy for me even after telling him I could be fired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the Chromebook overheats. This is not the kind of experience we want any of our customers to have. Have you tried to reset the hardware? Please attempt these steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://support.google.com/chromebook/answer/3227606?hl=en
Very, very slow.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow for even the simplest of tasks. Your cell phone will be far quicker than this Chromebook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cameran,
We're sory to hear that your Chromebook is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you perform a power wash on this model. Please follow the steps in the link below to do so. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Crome OS Power wash: https://support.google.com/chromebook/answer/183084?hl=en
asus
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could use more than whats offered and it takes to long to change the page.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that it takes longer to change the page, what you've experienced was not intentional and this is a random case. Please ensure to keep the OS up to date and close all background apps. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/me-en/support/FAQ/1015228/
- Cons mentioned:Ram
Samsung 7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the gm i needed, so I was not interested
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
This chromebook is a big cellphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picking up the product from Best Buy was very simple. However, this is not the product for me! This is like a big cell phone. You can’t do anything on it. Not at all like a regular laptop which is what I thought I purchased. I returned it for a full refund. Next time I buy a product I will do my research before purchasing it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nichole92,
The Chromebook is a laptop and more than a cellphone.
It comes with a web or cloud-based OS that is fast, secured and easy to use and is becoming a popular choice because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides, being a low-cost and lightweight laptop, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty