Customer Ratings & Reviews
- Model:
- R410MA-212.BK128-11
- SKU:
- 6469400
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 14.0" Laptop's ease of use, affordability, and compact, lightweight design. Positive feedback also highlights its surprisingly good performance and battery life for its price point. However, some users mention that the screen quality and touchpad could be improved. Concerns were also raised regarding the limited RAM and storage capacity.
This summary was generated by AI based on customer reviews.
Non professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop good. Battery life decent. Great brightness.
I would recommend this to a friendCheap laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for very cheap laptop would not recommend
No, I would not recommend this to a friendGood laptop for starters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good starter laptop, i got this for my partner so she can use cricut and we had some trouble using usb drives because it couldnt read it until i reformatted my usb
I would recommend this to a friendIt Gets the Job Done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for school. So far so good. I’m not tech savvy, so I didn’t know how to install Google Chrime because Inwas getting an error message directing me to go the App Store. I don’t know but I took it back to Best Buy and the geek squad installed it. I have no complaints.
I would recommend this to a friend- Cons mentioned:Ram
Barely Basic, Really
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Consider this a low, low, low entry level laptop that will enable users to operate the most basic programs and surf the web. The 4GB RAM is not upgradable. Good luck streaming music while surfing other tabs. Hiccups and stops are common. The low price is proof positive that you get what you paid for in this instance, which isn't much. For a true "entry level" laptop, look elsewhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BlackBox,
We're sorry to hear that you are havingissues running multiple programs. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Windows? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2201002671-0016) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
So far so good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am loving my laptop. I have only used it 4 times and I am still adjusting to its sensitivity but so far so good.
I would recommend this to a friendMeh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. It is ok.but don't expect speed or anything productive
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great, but the only thing is that.. as the mouse is next to the numbers it makes me confuse and write otber things...
I would recommend this to a friendASUS 14" Laptop Intel Celeron N4020
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this item for about a week. All the sudden it turned off. Could not turn on the power button. Thought was battery so I plugged it in. Still could not turn on the power button. Thought I'd have to return it to the store. Googled and ended up having to do a hard reboot to have it restart. Hopefully this is not how it's going to be.....issues, issues, issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donna,
Thank you so much for the feedback, I'm sorry to hear that it failed to turn on and you had to do a hard reset. If you experience any more technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Perfect for Him
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my 11 Yr. old grandson. He loves it!! Brings it with him almost every where he goes. Compact so he can put in his back pack along with what his other things. Weather he's going camping for a week or just going to a friends for the night.
I would recommend this to a friendExcellent Laptop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop works great! Fast start up and works great for my purposes. I'm a college student using it mainly for writing papers and conducting research. However, I do use it for watching some movies on Netflix and Disney Plus and have not had any issues.
I would recommend this to a friendWorks for what I need it for!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my dad for his birthday. I believe he is enjoying it. I also explained to him that all he needs it for is emails, web browsing, and paying bills. Its a nice laptop for someone older and budget friendly for a student in need of a laptop. No complaints.
I would recommend this to a friendService
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific service by Aaron Boyle. Knowledgeable and accommodating. We bought several appliances and he price compared for each with local retailers saving us a bit of money. Delivery will be different for each appliance but he walked us through that.
I would recommend this to a friendNice color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for the money , what I was looking for in a laptop computer. Window 11 is nice to have or you can go back to window 10.
I would recommend this to a friendPerfect for what i needed it for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im mainly using it for banking. I think the directions could have been better. My grandson lined me out on how to operate it.
I would recommend this to a friend- Cons mentioned:Touchpad
I would reconsider.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad stopped working a little over a month after I picked it up from the store, it's also fairly slow. Everything else works as it should. I wouldn't buy this agian, consider your options before you buy this. I bought this while it was on sale, so I'm not upset, I am disappointed on having this issue with this brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We're sorry to hear that your touchpad stopped working. Please allow ua to amke your experience with ASUS a better one. We would recommend that you update the touchpad driver. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Touchpad
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My track pad went out after only having it for a short time, other than that I can't complain.
No, I would not recommend this to a friend Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good the pickup was a couple minutes early but the attendant that help me was very poor and set the mood low
I would recommend this to a friendWasn't sure, but it is decent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price and quality as expected from Bestbuy and I would recommend it. Working for intended use.
I would recommend this to a friend- Pros mentioned:Ease of use
Good for basics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for checking email and occasionally searching the web.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Basic,
We really appreciate your feedback on this model. I would recommend that you reach out to our support team if you have any questions or issues in the future, you can find the contact details linked below. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206029573-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/callus