Customer Ratings & Reviews
- Model:
- R410MA-212.BK128-11
- SKU:
- 6469400
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 14.0" Laptop's ease of use, affordability, and compact, lightweight design. Positive feedback also highlights its surprisingly good performance and battery life for its price point. However, some users mention that the screen quality and touchpad could be improved. Concerns were also raised regarding the limited RAM and storage capacity.
This summary was generated by AI based on customer reviews.
Asus, Bought because of the brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop material looks and feels cheap. Still have to update it to Window 11 and will see if it would work properly.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BBpb,
Thank you so much for the feedback, I'm sorry to hear that you are not pleased with the build, this will be passed to our team for future improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son doesn’t like it. The Laptop is to slow. He likes to play games and do his school. Don’t waste your money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your laptop is slow. This is not the kind of experience we want any of our customers to have. Have you updated the Windows OS? To improve the performance, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042398/
Not as good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a device were you get what you pay for. Returned this for a Lenovo Yoga 7i.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LetsEnjoyLife,
We are sorry to hear that you weren't pleased with this laptop. We can assure you that plenty of our customers have been satisfied with this product and your review will help with future products. We appreacite you taking the time out to leave this review. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206029573-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Very slow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this product it was so slow. It took hours to set up.
No, I would not recommend this to a friendBasic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmmreehh….it’s decent, basic, not so great battery life and very slow on the software updates.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beavis573,
Thank you so much for the feedback, I'm sorry to hear that the unit is slow and the battery life is not great. You must be frustrated, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1043914/
WARNING! DO NOT PURCHASE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only is this by far the worse thing i think I have ever purchased... I cant even leave zero stars. Because i would. The minute this laptop was set up trying to do any more than 1 application is completely out of thw question and if that one applicatio. Is google chrome HAHAHAHA good luck. I tried to upgrade windowz 11 no difference i ended up wiping the qhole thing and installed linux mint and to be fair it was passable for a regular daily use.... Now not even 6 months latwr the internal imput for the chargi g cable has said not today. And is now forever RIP. THIS WAS ENTIRELY A MISTAKE AND MORE THAN A WASTE OF MY MONEY. BUT A WASTE OF TOO MUCH TIME TOO MUCH EFFORT AND A NEVER ENDING HEADACHE. SAVE YOURSELF THE BREATH I WOULDNT EVEN BUYTHIS FOR A CHILD TO USE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ETHICALQUEEN,
We're sorry to hear abouy the unfrtunate experience you had with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
its not the best but for the price cant beat it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its okay you get what you pay for so i guess it does the job
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mestrada881,
Absolutely, it is the best for the price for an entry-level laptop that is intended to run basic or light computing applications like, word-processing, web-surfing, audio/video streaming, emailing and others.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really haven't had chance to tested out that much yet. so far its been working ok for me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm happy to hear that you are satisfied with the unit. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Just OK
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a work laptop. Kind of slow but it is functional .
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tripletboysmom,
Thank you for leaving your review on this model. I apologize for the slow system issue you have been experiencing and I would be happy to help. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206029573-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/#:~:text=If%20the%20system%20is%20slow,we%20suggest%20resetting%20the%20system.
It’s ok
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be better if it was faster but it gets the job done.
I would recommend this to a friendAsus Laptop 128GB SD Card.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic entry level computer good for browsing the internet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer.
We appreciate you sharing your feedback on this model. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206029573-0008) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average use nothing special about it Good for school students
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ttoo,
Thank you so much for the feedback, this is mostly for basic usage and Microsoft office. If you have any technical concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, nice for browsing, check emails, good price
I would recommend this to a friendNo worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine First couple days only, then it start to slow down quickly. Now starts to freeze. I still haven’t stored not one document yet, only online surfing. Also has the worst battery life ever. You got what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rita,
We're sorry to hear that your unit is running slow and the issue you're having with the battery life on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
[Notebook] Troubleshooting - How to fix the short battery life problem: https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Memory
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device always giving me trouble about webpage can't load or open. Also tell me that it does not have enough memory to open the webapge fully.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
We're sorry to hear that you're having issues with the Webpage on this model. We would recommend that you back up your data and perform a system restore.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Windows 10 - How to restore the system to factory default settings?: https://www.asus.com/support/FAQ/1013065/
ASUS - laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this laptop. The speed was too slow, the keys seem to stick in place. To many numbers on laptop for no reason. I had to return it immediately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused and that you had to return the notebook. This is absolutely not the kind of experience we want any of our customers to have with any of our products and we do appreciate your feedback. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
buy something else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got two of these,the one for my mom is ok but the one for me is useless,it is slow,crashes alot & hard to use,It is fine for her but not for me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wolfbane,
We do understand your disappointment the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date. Also, while accessing web applications, please ensure the laptop has access to a working and stable internet service or connection.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
COMPLETELY UNUSABLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer can't handle a single task. I'm not exaggerating, opening the start menu is tough for this thing, I could not open youtube, it just froze. Even task manager stopped responding. You would think that a laptop out of the box could handle the most basic of functions and you'd be wrong... Simply navigating native Windows 10 functions is a big lag. I'm returning it for something that can actually run Windows without having an aneurysm
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CranjisMcBasketball,
We're sorry to hear that your unit is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform a system restore. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Built to Break. Don't Buy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst computer I've ever used. I thought with the cheap price tag, I'd be able to use it for basic writing, web use, and word documents. I was wrong. Within one month, the mouse pad stopped working. I used a USB mouse. Then a week later it freezes and restarts after running for barely an hour. Stay clear of these horrible product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rcmulder100
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent entry-level laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date.
While accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. In order to determine the culprit, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
You get what you paid for....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, I thought. Worked fine a few time, I tried to restart the computer 6 weeks later and I got the blue screen of death.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RJSM,
It's regrettable to hear that your unit is blue screening. This is not the kind of experience we want our customers to have. Have you updated the Windows OS and all the drivers? Please refer to the FAQ below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/