Customer Ratings & Reviews
- Model:
- R410MA-212.BK128-11
- SKU:
- 6469400
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 14.0" Laptop's ease of use, affordability, and compact, lightweight design. Positive feedback also highlights its surprisingly good performance and battery life for its price point. However, some users mention that the screen quality and touchpad could be improved. Concerns were also raised regarding the limited RAM and storage capacity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Touchpad
Asus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months the mousepad stopped working had to buy àa portable mouse to make it work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sweeteats52,
We're sorry to hear that your mouse pad stopped working. Please allow us to make our experince with ASUS a better one. We would recommend that you have the unit sent in for servicing so we can have our team look into this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
spend more for something better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this computer because it was reasonably priced, but wished I had spent more as this system has issues with graphics and speed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandjjjr,
We do understand your disappointment and the inconvenience this may have caused if the laptop speed is slow.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that it is a decent laptop that is perfect for running basic and light computing applications, without compromising system stability and performance. To ensure this, always keep WIndows up to date and verify internet service is stable while accessing web applications.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
jerzy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.last pc i bought was this exact same model a few months ago and it came with 6 months of webroot, this one did not
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jerzy,
We're sorry to hear about the unfortunate experience you're having with this model. Restassured we will have this information passed on to our team. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Screen quality
Poor performance, bad screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and unstable. The screen is really bad. You get what you paid for…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jcohen,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that it is a decent entry-level laptop that will run popular computing applications, without compromising system stability and performance as long as Windows is up to date and internet service is stable while accessing web applications.
The display is not Full HD or 4K, however, it is HD with a resolution of 1600 x 768. To enhance or improve the display resolution, please update the video driver and configure settings inside the Display Properties.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t buy this laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the worst laptop I've bought at Best Buy in my entire life. Purchased this laptop on the 21st, and it was returned on the 23rd. The laptop is very slow, the screen flickers, and it feels so cheap. Stop selling this laptop best buy asap. Don't waste your money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pad4, We appreciate you sharing your feedback on this model and this is absolutely not the kind of experience we want any of our customers to have. We value your feedback as it aids in improvements to the product line. I understand that you've already returned the unit however, for future reference please see the following link for additional troubleshooting steps for resolving slow laptops:https://www.asus.com/support/FAQ/1042398/ If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my ASUS online and received a brick. It did not come w/ a power cord. Instead I got a USB C connector, and finally figured out that the power cord is something entirely different. No idea why I got a C connector, but it doesn't charge my laptop, so basically, once the power ran down, I had an expensive brick. Obviously ASUS has no quality control.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph,
We're sorry to hear about the unfortunate experience you're having with this model. We would recomemnd that you reach out to your place of purchase to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ASUS laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is not there for this laptop. Slow connections then stopped working. Glad I had the protection plan.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear minimouse,
We're sorry to hear about connection issues you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Difficult to operate laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to return this laptop as I had a very hard time getting it to work properly it was very frustrating
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sajs,
Thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused and that you had to return the notebook. Could you please explain to us in details the issues you were facing with the unit? Please feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Doesn’t work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for maybe a week then a pop up message showed up. Every time I click OK on the pop up, it would come up again after a second and never went away. I had to take it to a repair store so they could hard reset it. Then again, after 1 day of use the pop up message came up again. At this point I’m going to try to do a warranty claim with the manufacturer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ruby,
We're sorry to hear about the unfortunate experience you're having with the notebook. This is absolutely not the kind of experience we want any of our customers to have. Can you please confirm what error message pops up? You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Not a fan of this lap top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lap top is slow to start up. Speakers don't work well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DonnaM,
It's regrettable that the unit takes a long time to boot up and the speaker is not working as expected. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? Please attempt these steps below to improve your PC performance and fix the speaker. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is crucial as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to fix the Sound - https://www.asus.com/us/support/FAQ/1015070/
System is running slowly - https://www.asus.com/support/FAQ/1042398/
Slow and unreliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow if you're using Quicken for Windows. Mine just died today. Doesn't turn on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dbg4,
Thank you for your comment.
This is an entry-level laptop that runs basic or light computing applicaiton. It is normal for Quicken to run slow due to hardware limitation.
If the laptop will no longer boot up or it's just black screen, please do the following. Please verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with the computer, the mouse pad on both of the computers I purchased did not properly work. The number pad, when turned on would not allow me to input numbers and the cursor stopped working on the other mousepad and I had to reset both of the computers. Took them to be fixed and the issue still persisted. The computer was slow as well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Avia,
It's unfortunate to hear that the number pad is not working correctly and the unit is slow. This is not the kind of experience we want any of our customers to have. Please attempt the update the touchpad drivers from the link below and follow the other steps to improve your PC performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/supportonly/R410MA/HelpDesk_Download/
Steps to install: https://www.asus.com/support/FAQ/1045127/
Slow FAQ: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Touchpad
Junky Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get this junky laptop because calculate is in the mouse pad.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are not pleased with the numberpad within the touchpad. Is it not responding as expected? You can learn more about the numberpad below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Numberpad - https://www.asus.com/support/FAQ/1038283/
Avg. Basic Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.USB c as power cord....U can't use just any USB C cord. Web Camera resolution is terrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hcliff,
We're sorry to hear about the unfortunate experience you're having with the USB C and web camera resolution. Please allow us to make your experience with ASUS a better one. We would recommend that you update the VGA and chipset driver from our website.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop was very slow it wouldn’t even open up a web page
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the unit is slow. This is not the kind of experience we want our customers to have. Have you updated the windows OS and closed all background apps? You can attempt these steps below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to offer a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Very Bad Laptop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power cord went bad after 9 months and needs replacement. The network adapter went bad, so I have to use an ethernet connection. In less than a year I have a useless laptop. Total waste of money. Not sure if I will ever buy a laptop from Best Buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MBMogs,
We're sorry to hear about the unfortunate experience you're having with this model. Based on the issue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Poor laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible laptop. Hiper mega slow. You cannot at least set up your email at Gmail. It always says “something went wrong”. And I connected to my IPhone to download my photos from there and it just downloaded some pics and didn’t complete it. Don’t buy it. This is a waste of time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the unit performing slowly. Have you tried to clear the cache? Please attempt the steps below to improve your PC performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
You
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good but they lost it and had to call so they
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with this model. Can you please provide us with details so we can have our team look into this iisue? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for the update and the info I received and this
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andy,
We appreciate you sharing your feedback. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Not as advertised.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is promoted as coming with Windows 11 but comes with Windows 10, in order to fix Windows update I had to switch out of S mode which may impact performance and it still won’t update to Windows 11.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you didn't receive the OS as advertised. This is not the kind of experience we want any of our customers to have. Please refer to the FAQ below. For further inspection, please provide your serial number at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1046904/