Customer Ratings & Reviews

Dear Mocha,

We're sorry to hear about the unfortunate experience you're having with setting up your unit. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to setup your unit.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

[Windows 11/10] Start for the first time (Windows OOBE): https://www.asus.com/support/FAQ/1041493/

Dear Tayo,

I'm sorry to hear that the battery came dead on arrival. This is not the kind of experience we want our customers to have. Are you seeing any charging light for the battery? You can return for a replacement via your reseller. If you wish to troubleshoot, you can refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Troubleshooting - https://www.asus.com/us/support/FAQ/1012793/

Dear MarkH,

We are sorry to hear about the unfortunate experience you're having with the battery on this model. Based on the isue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

Dear Eejj,

We're sorry to hear about the issues you're having with this model. Webwould recommend following the steps below to reset the BIOS on this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

Dear Valued Customer,

We do understand your disappointment and the inconvenience this may have caused if you are experiencing slow system speed or performance issue with the laptop.



Certainly, the laptop was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance. This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance.




If the above-mentioned steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance.



If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Dear Civicoblue,

It's unfortunate to hear that you return the notebook because it is crashing. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Dear Ggwkansas,

We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more details on the issues you're having with this model? We would love to have your issues resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

Dear Valued Customer,

We're sorry to hear that your unit stopped powering on. Please allow us to make your experiencxe with ASUS a better one. WE would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/

Dear HootieB,

I'm sorry to hear that the computer doesn't meet your needs. This is not the kind of experience we want our customers to have. Is the performance too slow? You can refer to the FAQ below. If you need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Troubleshooting - https://www.asus.com/support/FAQ/1042398/

Dear Return,

I'm sorry to hear that the unit is slow. This is not the kind of experience we want our customers to have. Does this happen at startup? Have you tried to close all background apps? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Troubleshooting - https://www.asus.com/support/FAQ/1042398/

Dear BDubs,

If the laptop will no longer boot up, charge or it's just black screen, please do the following.

Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.


​If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Dear James086,

We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made and I do apologize for the inconveniences this has caused. Could you please explain to us the issues that you're having with the device so that we can better assist. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!

Best Regards,
Jonelle,
ASUS Customer Loyalty US Support

Dear Valued Customer,

We're sorry to hear that your computer stopped working. Please attempt the following steps:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

Dear Tasharp2001,

We're sorry to hear about the unfortunate experience you're having withyour unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

Dear Michael,

I'm sorry to hear about your experience with the laptop. What you've experienced was not intentional, you can explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Dear Valued Customer,

Certainly, we understand your disappointment with the battery life and the unit heating up. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

How to fix the short battery life problem - https://www.asus.com/support/FAQ/1043914/

Overheating (Fan) issue of ASUS laptop- https://www.asus.com/support/FAQ/1015064/

Dear Itachi, We're sorry to hear that the device is slow and this is absolutely not the kind of experience we want any of our customers to have with our products. There are quite a few troubleshooting steps that can be done to fix the slowness of the device. Please view the following link: https://www.asus.com/support/FAQ/1042398/ If the issue remains the same feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support

Dear Valued Customer,

We're sorry to hear about the unfortunate experience you're having with this unit and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

Dear Valued Customer,

It's unfortunate to hear that you are not pleased with the graphics. This is not the kind of experience we want any of our customers to have. You can adjust with the screen calibration feature. If you need assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support