Customer Ratings & Reviews
- Model:
- E410MA-202.BLUE
- SKU:
- 6425056
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 3.6 out of 5 stars
- Display
Rating 3.9 out of 5 stars
Customers are saying
Customers frequently mention the affordability, light weight, and attractive color of the 14.0" Laptop. They appreciate its user-friendly interface and extended battery life, finding it suitable for gaming and its size convenient. On the downside, some users express concerns about its slow performance, small screen, and inconveniently located number pad.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Smaller screen size
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely not a 14 inch screen. Mine measured at 12.5.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your feedback, I will be letting the related department know about this concern. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Concerned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had much use with my computer since I purchased it had to many problems .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are having issues with the notebook. I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product lasted 2 years before it finally stopped
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Qcorona1430,
I'm sorry to hear that your notebook failed to work after 2 years of usage. Is it unable to turn on? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
- Cons mentioned:Slow
VERY SLOW LAPTOP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very slow ... we have since returned the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Patty kakes,
We are truly sorry the device is running slow and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending completing a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Performance
Pure trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slows down to non usable in a week. Avoid this junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steve,
We are terribly sorry the device is running slow and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending completing a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Broken
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for three months. When you unplug the laptop the whole thing turns off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lizard,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
battery won't charge after just 9 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy ASUS laptops! they look good, are functional and work for awhile but, sooner rather than later battery the battery will die. Inferior product. super disappointing. this was my second ASUS laptop and both have had the same issue. will never make that mistake again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Audio Defect
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound from the speakers don't work. However you can hear the sound through a headset. Its the oddest computer. Like 3 others just of different colors, they all had some defect. It still works okay. Consider insurance for sure!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with the sound on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you update the chipset and audio drivers on this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not satisfied
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a mouse cause you’ll need it. If you try to use the mouse pad you end up touching a number and it throws off what your trying to type or navigate to. Also it’s not a touch screen.
No, I would not recommend this to a friend#### package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.what a #### hole operation !!!! ### package no pading in box security tape not stuck to box how is the idiot that did all this .next time i will go to walmart and buy it there .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry for how your device was a package and send to you and for any inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in with in 2 weeks and now they want me to pay 200$ To fix it when it’s not because of something that happened on my behalf
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrea,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
HMMM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IM SO UPSET I WISH I WOULD OF OPENED MY BOX I JUST REALIZED MY CAMERA DONT WORK SO NOT RIGHT CAN EVEN SEND IT BACK SO MAD AS HELL
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CANDICE,
I'm sorry to hear that you are having issues enabling your camera. This is certainly not the kind of experience that we want any of our customers to have. You may need to update the drivers or enable permissions before the camera enables. A guide on how to do this is linked below. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2102026090 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
dont buy and ship
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken in shipping I believe . I just learned a valueable lesson Never buy electronics online and ship to home take the extra mile qet in person
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the item came broken, this must be frustrating. Usually, you can have this issue resolved by your place of purchase. If there is any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus Laptop Suck it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus is not good easy too damage couldn't replace also I lost money for nothing, do not buy Asus is very bad and bad company I will never buy again for my life
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arlyn,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products are built with materials that are in compliance to industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad battery!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop turns off immediately when it’s unplugged. Battery is faulty, will only work if plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoeS,
We're sorry to hear that you are having issues with your battery. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried doing a Hard Reset? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102026090-0126) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1012793/
Not great from zoom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it for basic business tasks, but the zoom capability was not adequate. Can't download the app; website didn't function properly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to male your experience with ASUS a better one. We would recommend that you back up this data and perform a system reset.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera was poor quality ( expected with price), had issue first day turning on laptop. Laptop had several issues the first week of purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry the device had an issue turning on and the camera quality was poor and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Mouse not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am bringing the laptop in, I haven’t even had it out of the box a week and the mouse quit working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the touchpad quit working. This is not the type of experience we want any of our customers to have. Have you tried to re-install the driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042539/
Broken screen upon delivery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived with the screen broken. We went to the store to replace it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arain,
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused.
Normally, this kind of product issue is resolved by the seller(BestBuy) if a brand-new product was ordered and paid, and the screen was broken when received.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer suck. I couldn’t down load and bestbut wouldn’t let me exchange because of the 15 day warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is unable to load, this must be frustrating. Is it performing very slow? You can explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support