Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the affordability, light weight, and attractive color of the 14.0" Laptop. They appreciate its user-friendly interface and extended battery life, finding it suitable for gaming and its size convenient. On the downside, some users express concerns about its slow performance, small screen, and inconveniently located number pad.
This summary was generated by AI based on customer reviews.
This Sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item sucked! The customer service was horrible. I would never buy anything from there again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UnhappyCustomer,
We do understand your disappointment with the product and the inconvenience this may have caused you if you are experiencing problems with the laptop.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance. In order to optimized system speed or performance, Windowss setup needs to be completed and install all feature or cumulative updates after a succesful setup. Please ensure internet service is wroking properly and stable during the Windows update download and installation.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Go with HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect with my printer for some reason. Really frustrating and honestly a waste of money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GrowthHP,
We are truly sorry you're having issues connecting the device to a printer and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after only 7 months, the store wants $100 to just look at it smh
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manph, I'm sorry to hear that the unit has stop taking charge. Have you tested the unit with another charger? Based on the issue described I would advise that you send the device in to us for inspection and repair. To have the process started you can reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of pop ups and turn off while using it. Best Buy only gave me 1 month to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the pop issues you had, and that you had to return this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Computer problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to download programs purchased in December. I am very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry that your having issues installing your programs and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my stuff 1 month ago and still have yet to get it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you haven't received your notebook. We would recommend that you reach out to BestBuy with your order number. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Hate it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a month later. Worst purchase ever
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steff,
Thank you for reaching out to us with your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more details on the issues you're experiencing?
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Price
Decent for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the budget price.had to get it repaired before the warrenty ran out.battery stop working after 4 years
I would recommend this to a friend Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop, no lagging, has great storage space.
I would recommend this to a friend- Cons mentioned:Slow
Not worth the Trouble!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for! Slow processor and now my battery is failing. I can only use it with my charger hooked up! Junk!
No, I would not recommend this to a friend i absolutely love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.writing this on rn and its perfect so yeah its col
I would recommend this to a friend- Pros mentioned:Price
perfect gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i am gonna buy thiis for my dad and this is everything my expectation meets. it isnt a gaming computer (which is very expensive and the graphics are awsome) but this is exactly what i would buy and totally recommend it to every one else
I would recommend this to a friend Annoyed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard crashed and I have to replace the laptop.
No, I would not recommend this to a friend- Pros mentioned:Color
my son love the laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love it i bought this for my son when it was his birthday two month ago and he like the laptop and the laptop was blue
I would recommend this to a friend - Pros mentioned:Color
ASUS laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the money. its more of a rose color than a pink, but works perfectly.
I would recommend this to a friend I hate it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like it. It runs very slow and always tries to update. Its good for power point ,word ,and all of those other things,but not good for very many things
No, I would not recommend this to a friendNice, Organized Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a gift and I love it ! The screen was nice & big and the layout was spacious. I liked the number key built into the mouse pad. I was going to purchase another computer, and use this one for temporary, but i've definitely changed my mind.
I would recommend this to a friendAwesome Tech
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful computer! Lots of memory and space! It backs up automatically! Great for lots of pictures and homework...
I would recommend this to a friendLAPTOP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is the best laptop, because everything works and yeah ihdk what else to say but to me it is great.
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really impressed. Better than I expected. I love it!!
I would recommend this to a friend